Project Planning Manager managing schedules and time management for engineering projects at Expleo. Collaborating closely with senior management to ensure timely project execution.
About the role
- Service Delivery Manager supporting international banks in Europe with operational responsibilities. Join a flexible hybrid team with a focus on digital banking innovations.
Responsibilities
- Operational responsible for the day-to-day relationship with international Banks
- Acting as primary customer facing representative
- Being key responsible for the day-to-day deliverable to a German Tier 1 bank
- Participate in a team constellation where roles and responsibilities are clearly defined and agreed
- Chair and schedule customer operational meetings
- Maintain customer documentation
- Fulfilment/delivery of SLA
- Manage SLA reporting
- Support the invoicing process
- Handle customer complaints together with Key Account Manager
- Handle boundary issues related to existing SLA (i.e. what included/not included in service)
- Execute internal projects which improve collaboration and customer experience
- Responsible for handling customer service request/change request, including facilitating creation of the business case, customer approval, follow up and invoicing
- Arrange and execute meetings with the line organization to ensure focus/escalation on backlog of Incidents, Problem, Changes and service request/change request
Requirements
- Teamwork and collaboration
- Excellent communication and organizational maneuvering skillset
- Strong collaborative skills with customers, vendors and internally
- Problem-solving attitude, with strong adaptability skills
- Ability to multitask and fast shift priorities if needed
- Have worked +3 years with ITSM and ITIL in a customer facing role
- Speak native German and English fluently
- Managerial skills to lead and orchestrate delivery of services from multiple teams
- Has worked as a Service Delivery Manager or Project Manager in Telco, Outsourcing or Payment industry
- Time management and a structural working approach
- ITIL foundation or higher certified
- Project manager, Service manager or Incident manager background
Benefits
- Attractive salary and a competitive benefits package to reward your expertise and contributions
- Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
- Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
- Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Area Field Manager managing U - Haul dealership organization and developing business relationships. Responsible for profit and loss analysis and operational excellence in equipment service and maintenance.
Registered Nurse Case Manager providing skilled nursing care and coordinating care plans for hospice patients and families at National Church Residences Home Health. Full - time role with on - call weekends and holidays.
Registered Nurse Case Manager providing skilled nursing and coordinating care for hospice patients and families. Join National Church Residences, the nation’s largest nonprofit provider of affordable senior housing.
Manager of Document Control ensuring compliance and accuracy for energy projects across multiple departments. Overseeing document control systems and managing internal processes for project delivery.
Transition Manager overseeing complex customer projects from implementation to operational handover at BD Rowa, a leader in pharmaceutical logistics.
Manager overseeing Multi - Care Kidney Clinics and Diabetes Program at Scarborough Health Network. Responsible for patient care management, operational resources, and quality initiatives.
Investment Analyst/Associate Portfolio Manager supporting trading, research, and portfolio management for iA Private Wealth. Conducting analysis and providing operational support in a fast - paced environment.
Senior Insight Manager providing actionable insights based on data to enhance client growth and success. Collaborating with cross - functional teams and driving strategic relationships in the retail sector.
IT Service Manager managing ITIL processes and service delivery improvement for Expleo. Focused on risks, issues, and continuous improvement in the IT operations.