Workplace Experience Manager ensuring smooth office operations and employee experience initiatives across Berlin. Coordinating logistics and supporting leadership within a hybrid work environment.
About the role
- Service Delivery Manager supporting international banks in Europe with operational responsibilities. Join a flexible hybrid team with a focus on digital banking innovations.
Responsibilities
- Operational responsible for the day-to-day relationship with international Banks
- Acting as primary customer facing representative
- Being key responsible for the day-to-day deliverable to a German Tier 1 bank
- Participate in a team constellation where roles and responsibilities are clearly defined and agreed
- Chair and schedule customer operational meetings
- Maintain customer documentation
- Fulfilment/delivery of SLA
- Manage SLA reporting
- Support the invoicing process
- Handle customer complaints together with Key Account Manager
- Handle boundary issues related to existing SLA (i.e. what included/not included in service)
- Execute internal projects which improve collaboration and customer experience
- Responsible for handling customer service request/change request, including facilitating creation of the business case, customer approval, follow up and invoicing
- Arrange and execute meetings with the line organization to ensure focus/escalation on backlog of Incidents, Problem, Changes and service request/change request
Requirements
- Teamwork and collaboration
- Excellent communication and organizational maneuvering skillset
- Strong collaborative skills with customers, vendors and internally
- Problem-solving attitude, with strong adaptability skills
- Ability to multitask and fast shift priorities if needed
- Have worked +3 years with ITSM and ITIL in a customer facing role
- Speak native German and English fluently
- Managerial skills to lead and orchestrate delivery of services from multiple teams
- Has worked as a Service Delivery Manager or Project Manager in Telco, Outsourcing or Payment industry
- Time management and a structural working approach
- ITIL foundation or higher certified
- Project manager, Service manager or Incident manager background
Benefits
- Attractive salary and a competitive benefits package to reward your expertise and contributions
- Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
- Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
- Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Americas Manager - Inspection driving strategic growth and operational performance for DNV in the United States. Focused on LNG sectors and overall inspection service excellence.
Senior Market Research Manager managing research projects for leading companies. Collaboratively uncovering key insights and actionable strategies through strategic market consultation.
LTSA Service Manager leading service delivery lifecycle for energy storage projects at Canadian Solar. Managing client relationships, contract execution, and service provider performance to ensure operational efficiency.
Project Delivery Manager overseeing new water main installation projects across the North region. Collaborating with teams to ensure compliance and efficiency in project delivery.
Branch Manager responsible for developing and executing retail branch strategy at Sanlam. Leading sales and service delivery while ensuring compliance and operational management.
Branch Manager responsible for growing customer base and revenue at Sanlam Retail Mass. Leading strategy development and ensuring service delivery within a retail environment.
Branch Manager growing customer base and revenue for Sanlam Retail Mass. Overseeing execution of retail strategy and managing operational practices to ensure compliance and quality.
Branch Manager responsible for growing customer base and revenue at Sanlam Retail Mass. Developing retail strategy, maintaining operational excellence, and ensuring compliance standards are met.
Branch Manager leading operations at Sanlam Retail Mass in Mafikeng, responsible for strategic growth and service delivery. Oversee branch management and stakeholder engagement.