Senior Developer at Salesforce creating scalable Loyalty Management solutions. Collaborate cross-functionally to enhance customer engagement and retention strategies.
Responsibilities
Loyalty Cloud & Platform Development: Design, develop, and implement Salesforce Loyalty Management solutions, including member profiles and enrollment, points accrual and redemption, tier management, promotions, vouchers, and benefits, partner and coalition loyalty use cases.
Customize and extend Loyalty Cloud using Apex, LWC, Flow, and OmniStudio where applicable.
Build scalable data models aligned to loyalty, commerce, and customer engagement use cases.
Integration & Data: Develop and maintain integrations with: commerce platforms, POS systems, partner systems, and third-party loyalty engines; marketing, data cloud, and analytics platforms.
Solution Leadership: Act as a technical thought leader in loyalty-focused engagements, translate business requirements into robust technical designs, lead evaluation of solution options, guide customers on best practices, proactively identify technical risks, and drive mitigation strategies.
Delivery Excellence: Follow Salesforce Services best practices for development, testing, CI/CD, and release management; contribute to high-quality deployments and post-go-live stability; support customer success by ensuring adoption, performance, and scalability; drive high customer satisfaction (CSAT).
Growth & Enablement: Stay current with Salesforce Loyalty Cloud roadmap, Industry Cloud innovations, and Data Cloud capabilities; mentor junior developers; contribute to internal assets, accelerators, and best practices; continuously grow technical and domain expertise.
Requirements
BA/BS degree or equivalent practical experience
6+ years of relevant development experience
Strong problem-solving and analytical skills
Hands-on experience solving real-world business problems through technology
Strong programming experience with: Apex, JavaScript, at least one object-oriented language (Java, C#, Python, etc.)
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