Continuous Improvement Manager enhancing business processes for Lightspeed DMS. Focusing on onboarding velocity, customer satisfaction, and collaboration across teams.
About the role
- Manager in Salesforce collaborating with C-suite executives to enhance business value and drive strategic outcomes. Engaging sales leadership for account planning and fostering value realization strategies with customers.
Responsibilities
- Engage directly with customer executives to understand their priorities
- Partner with sales leadership on high-priority accounts
- Facilitate customer workshops to uncover key business drivers
- Lead the creation of compelling business case narratives
- Partner cross-functionally to shape commercial strategies
- Post-sale, partner with customer success and sales teams
- Drive internal enablement and best practice sharing
Requirements
- Proven Executive Engagement Experience
- Strategic Account Planning
- Value Discovery & Quantification
- Business Case Development
- Commercial Deal Structuring
- Value Realization
- Thought Leadership
- 10 years of relevant professional experience
- MBA or equivalent advanced degree
- Familiarity with enterprise SaaS business models and Salesforce solutions
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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