Assistant Manager managing PRISM Control Tower operations at CEVA Logistics. Overseeing compliance, quality metrics, and team performance in global logistics industry.
Responsibilities
Ensure compliance with established work standards
Achieve delivery of high-quality Lead Logistics services
Support investigation process and align corrective actions
Manage regular exchanges with the customer on an operational management level
Discuss suggestions with Operations Management
Collaborate with other CLL functions within the Control Tower or region
Attend customer meetings on operational topics
Provide input for performance evaluation and professional development of team members
Requirements
Day-to-Day management of the PRISM Control Tower operations team
Responsible for the fulfilment of agreed internal and customer quality metrics and KPIs
Guide and oversee the operational teams on issue resolution
Establish and manage a solid relationship with operational counterparts on customer side
Responsible for Document Management within the respective Control Tower scope
Ensure that all applicable company and quality policies are adhered to by all Control Tower staff
Identify continuous improvement opportunities
Deliver input for preparation of monthly and quarterly business review with customer
Monitor Customer & Operational KPIs
Act as back up for Operations Manager in case of absences
Monitor and analyze compliance and performance of carriers and suppliers
Disciplinary and functional management of an operational team
Actively manage team performance through monitoring of internal team KPIs
Identify resource needs and support Operations Manager and HR teams in recruiting and onboarding process
Provide input to Operations Manager in performance evaluation and professional development of team members.
Benefits
dynamic and exceptional work environment that fosters personal growth
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