Onsite Assistant Manager – 4PL Control Tower

Posted 2 hours ago

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About the role

  • Assistant Manager managing PRISM Control Tower operations at CEVA Logistics. Overseeing compliance, quality metrics, and team performance in global logistics industry.

Responsibilities

  • Ensure compliance with established work standards
  • Achieve delivery of high-quality Lead Logistics services
  • Support investigation process and align corrective actions
  • Manage regular exchanges with the customer on an operational management level
  • Discuss suggestions with Operations Management
  • Collaborate with other CLL functions within the Control Tower or region
  • Attend customer meetings on operational topics
  • Provide input for performance evaluation and professional development of team members

Requirements

  • Day-to-Day management of the PRISM Control Tower operations team
  • Responsible for the fulfilment of agreed internal and customer quality metrics and KPIs
  • Guide and oversee the operational teams on issue resolution
  • Establish and manage a solid relationship with operational counterparts on customer side
  • Responsible for Document Management within the respective Control Tower scope
  • Ensure that all applicable company and quality policies are adhered to by all Control Tower staff
  • Identify continuous improvement opportunities
  • Deliver input for preparation of monthly and quarterly business review with customer
  • Monitor Customer & Operational KPIs
  • Act as back up for Operations Manager in case of absences
  • Monitor and analyze compliance and performance of carriers and suppliers
  • Disciplinary and functional management of an operational team
  • Actively manage team performance through monitoring of internal team KPIs
  • Identify resource needs and support Operations Manager and HR teams in recruiting and onboarding process
  • Provide input to Operations Manager in performance evaluation and professional development of team members.

Benefits

  • dynamic and exceptional work environment that fosters personal growth
  • innovation and continuous improvement

Job title

Assistant Manager – 4PL Control Tower

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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