Hybrid Mid-level RevOps Analyst, CRM

at Saipos | Sistema para Restaurante

• Job title: Mid-level RevOps Analyst, CRM
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, JavaScript, Node.js, Python, SQL
• Location requirements: Hybrid, Sao Leopoldo, Brasil

About the role

• MarTech & Automation Analyst enhancing efficiency using HubSpot, Python, and API integrations for the restaurant management software in Brazil. Join our growth journey with Ifood's investment.

Responsibilities

• Design, build and maintain integrations and automations across the customer journey, connecting HubSpot with internal and third‑party system APIs using Workflows with Custom Code (Node.js/Python), REST APIs, webhooks and object associations;
• Evolve the CRM structure (objects, properties and associations), and optimize forms and assets; work with HubSpot CMS/HubL concepts;
• Orchestrate complex automations and flows using tools such as Zapier (Platform UI/CLI), n8n (self‑hosted) and/or Workato (recipes/API recipes), ensuring OAuth 2.0 authentication and resilience via webhooks;
• Develop and operate messaging bots and integrations such as Blip and WhatsApp Cloud API, including webhook configuration and message templates;
• Ensure observability and reliability of integrations by implementing logs, metrics and traces, defining SLOs/SLIs and conducting blameless postmortems;
• Create and maintain up‑to‑date runbooks and alerts, ensuring traceability and fast incident response;
• Collaborate in Git repositories, conducting code reviews and pull requests within CI/CD pipelines;
• Ensure governance and security of tools by applying least‑privilege principles, secrets management and access controls;
• Produce clear technical documentation and well‑structured PRs, maintaining a collaborative, inclusive approach and following best practices.

Requirements

• 3+ years of experience in the field;
• Bachelor's degree in Information Systems or a related area;
• Hands‑on development experience primarily in Python for building and maintaining automations, API integrations and data handling;
• Strong experience building, maintaining and orchestrating integrations between systems, including REST APIs, webhooks, OAuth 2.0 (Authorization Code / Client Credentials) and Workflows with Custom Code (Node.js/Python);
• Proficiency with low‑code/no‑code tools (such as Zapier, n8n or Workato) for creating and managing complex automated flows;
• Experience with SQL and analytical ability to produce reports, interpret data and turn it into business metrics;
• Familiarity with Git best practices, CI/CD, trunk‑based development and Semantic Versioning to ensure traceability and delivery quality;
• Experience defining and monitoring SLOs/SLIs, using runbooks, tracking metrics and conducting blameless postmortems;
• Ability to write clear technical documentation, produce well‑structured PRs and work collaboratively and inclusively in multidisciplinary teams;
• Availability for hybrid work in São Leopoldo, RS (Brazil).

Benefits

• Contracted as PJ (contractor) with a 30‑day paid rest period;
• Health insurance (available for PJ contractors after 6 months active);
• Complete equipment kit;
• Dental plan (available for PJ contractors after 6 months active);
• Life insurance;
• Commuting allowance of R$22/day;
• Birthday day off;
• Wellhub;
• Extended maternity and paternity leave.