Senior Director NA Revenue Operations leading sales effectiveness and commercial strategy for MRI Software. Driving revenue growth across all NA regions with various software solutions.
SR
Hybrid Mid-level RevOps Analyst, CRM
Posted last month
About the role
- MarTech & Automation Analyst enhancing efficiency using HubSpot, Python, and API integrations for the restaurant management software in Brazil. Join our growth journey with Ifood's investment.
Responsibilities
- Design, build and maintain integrations and automations across the customer journey, connecting HubSpot with internal and third‑party system APIs using Workflows with Custom Code (Node.js/Python), REST APIs, webhooks and object associations;
- Evolve the CRM structure (objects, properties and associations), and optimize forms and assets; work with HubSpot CMS/HubL concepts;
- Orchestrate complex automations and flows using tools such as Zapier (Platform UI/CLI), n8n (self‑hosted) and/or Workato (recipes/API recipes), ensuring OAuth 2.0 authentication and resilience via webhooks;
- Develop and operate messaging bots and integrations such as Blip and WhatsApp Cloud API, including webhook configuration and message templates;
- Ensure observability and reliability of integrations by implementing logs, metrics and traces, defining SLOs/SLIs and conducting blameless postmortems;
- Create and maintain up‑to‑date runbooks and alerts, ensuring traceability and fast incident response;
- Collaborate in Git repositories, conducting code reviews and pull requests within CI/CD pipelines;
- Ensure governance and security of tools by applying least‑privilege principles, secrets management and access controls;
- Produce clear technical documentation and well‑structured PRs, maintaining a collaborative, inclusive approach and following best practices.
Requirements
- 3+ years of experience in the field;
- Bachelor's degree in Information Systems or a related area;
- Hands‑on development experience primarily in Python for building and maintaining automations, API integrations and data handling;
- Strong experience building, maintaining and orchestrating integrations between systems, including REST APIs, webhooks, OAuth 2.0 (Authorization Code / Client Credentials) and Workflows with Custom Code (Node.js/Python);
- Proficiency with low‑code/no‑code tools (such as Zapier, n8n or Workato) for creating and managing complex automated flows;
- Experience with SQL and analytical ability to produce reports, interpret data and turn it into business metrics;
- Familiarity with Git best practices, CI/CD, trunk‑based development and Semantic Versioning to ensure traceability and delivery quality;
- Experience defining and monitoring SLOs/SLIs, using runbooks, tracking metrics and conducting blameless postmortems;
- Ability to write clear technical documentation, produce well‑structured PRs and work collaboratively and inclusively in multidisciplinary teams;
- Availability for hybrid work in São Leopoldo, RS (Brazil).
Benefits
- Contracted as PJ (contractor) with a 30‑day paid rest period;
- Health insurance (available for PJ contractors after 6 months active);
- Complete equipment kit;
- Dental plan (available for PJ contractors after 6 months active);
- Life insurance;
- Commuting allowance of R$22/day;
- Birthday day off;
- Wellhub;
- Extended maternity and paternity leave.
Job title
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