Customer Engagement Specialist engaging with clients and driving adoption of Practical Guidance at LexisNexis Australia. Collaborating with teams to embed solutions in user workflows with a focus on customer satisfaction.
About the role
- Customer Success Manager overseeing insights communities and client relationships in a hybrid workplace. Ensuring project deliverables and client satisfaction through effective management.
Responsibilities
- Lead the delivery of insights communities while building strong, consultative relationships with clients.
- Manage community setup, recruitment, engagement, renewal, and overall health.
- Collaborate with sales to understand client needs and provide proactive, tailored recommendations.
- Design creative solutions using available tools and processes to exceed client expectations.
- Serve as the primary contact for clients, internal teams, and external vendors.
- Manage vendors and partners to ensure projects stay on schedule and within budget.
- Ensure timely completion of all deliverables, including meeting deadlines for invoicing.
- Continuously monitor program elements, anticipate/identify potential problems, and manage to resolution.
- Work within Sago systems effectively throughout life cycle of project.
- Work collaboratively with clients to provide timely updates on community status.
- Validation and preparing of deliverables (datasets, reports, engagement activities/calendars, communications to community members).
Requirements
- Bachelor’s Degree or equivalent
- 3-4 years of client-facing experience in a market research environment.
- Experience with research design, reporting, data analysis, international data collection, multi-mode methodology, is a plus.
- Advanced MS Office skills (Excel, Word, PowerPoint) required.
- Experience in DIY survey tools (e.g. Alida) is a plus.
- Fluent in English (written and oral).
Benefits
- Free Gourmet Tea/Coffee on the house.
- Extensive Mediclaim Benefit.
- Free Pick-up and drop Cab facility for up to 40 Kms from Office location.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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