Service Support Engineer monitoring customer systems from marine, oil, gas, and energy sectors. Providing first - level support and conducting proactive condition analysis on motor and operational data.
About the role
- Internship as IT Support Technician at network leader SAFTI, providing first-level IT support and assistance. Engage with infrastructure team to enhance user experience and technical documentation.
Responsibilities
- User support: You will contribute to first-level technical support (software, hardware, network) and assist users in resolving their issues.
- Diagnosis and troubleshooting: You will help identify technical incidents and participate in their resolution, with support from the team.
- Installation and configuration: You will be involved in preparing, installing, and configuring workstations and equipment (PCs, printers, etc.).
- Ticket management: You will participate in tracking support requests (opening, updating, closing) and communicating with users.
- IT maintenance: You will contribute to maintenance tasks (updates, patches, backups) to ensure service continuity.
- Remote support: You may handle requests remotely using dedicated tools.
- Documentation: You will help write and update technical procedures and how-to guides.
- Security awareness: You will be introduced to IT security best practices and help promote them to users.
Requirements
- You are currently studying for a Bac+2 to Bac+5 degree in IT (equivalent to an associate to master’s level).
- You want to develop your skills in IT support.
- You have good written communication skills.
- You enjoy working in a team and learning from others.
- You are known for your service-oriented approach and strong communication.
- You are curious, responsive, and motivated.
Benefits
- Amazing team moments: every occasion is a celebration 🥳
- A supportive, stimulating work environment centered on an ambitious project ✨
- Fresh fruit delivered twice a week to keep your energy up 🍑 🍌
- Knowledge sharing and mutual support across teams.
- A quality coffee machine (Nespresso, what else?) ☕
- Modern, spacious offices for work and meetings 🏢
- A remote work policy to support work-life balance 🏡
- A warm, well-organized onboarding into our team 🌞
- All the tools you'll need: PC, keyboard, noise-cancelling headset, etc. 🖥️
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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