On - Site Medical Call - Center Specialist coordinating organ and tissue donation at DCI Donor Services. Engaging with donor families and managing medical information with compassion and accuracy.
About the role
- Call Center Escalation Specialist managing health plan authorization approvals and resolving escalations for SafeRide Health. Ensuring access to care and high standards of customer service in the call center environment.
Responsibilities
- Serve as a resource for the call center team by answering questions, providing solutions, and handling member escalations
- Communicate with members and transportation providers
- Relay critical operational insights and provide feedback to supervisors and managers
- Manage authorization approvals for over-mileage trips
- Correspond with Health Plans regarding escalated issues
- Consistently perform Quality Assurance monitoring to sustain service standards
- Create and provide reports as necessary
- Other duties as assigned
Requirements
- A high school diploma or equivalent
- Strong communication skills (both verbal and written)
- A demonstrated ability to work successfully in a fast-paced environment
- Proficient with call center software, workforce applications, quality monitoring tools, and applications
- Advanced problem-solving skills
- One (1) year of experience in a Call Center leadership position
- Showcase a positive attitude and genuine empathy in interactions
- Familiarity with health insurance programs (Medicaid, Medicare, NEMT)
- Bilingual; fluent in both English and Spanish.
Benefits
- flexible shifts with occasional weekend work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Donor Specialist helping families through the organ donation process for DCI Donor Services. Responsible for facilitating communication and support during sensitive times regarding donation.
Contact Center Specialist I supporting client interactions for financial inquiries. Providing quality customer service through inbound calls in a flexible work environment.
Contact Center Supervisor leading client support specialists for Nuvei, a fintech company. Managing performance, mentoring staff, and ensuring compliance with processing requirements.
Overseeing call center and software licensing operations at Wind River. Managing support team, handling licensing matters, and optimizing support infrastructure.
Contact Center Executive managing leads generated from digital campaigns for Drevdom, specializing in commercial process optimization. Focused on qualifying opportunities through intensive phone engagement.
Technical Call Center Specialist at Technogym ensuring customer satisfaction. Responsible for resolving customer issues and managing technical support queries.
Contact Center Specialist leveraging customer service skills to assist clients and advisors in a financial planning company. Engaging in multiple service areas while supporting professional development through licensing training.
Asesor telefónico de ATC soporte técnico en Entel Chile. Recibiendo llamadas de usuarios y resolviendo consultas sobre el servicio de fibra hogar.
Join Entel Chile as telephonic advisors providing support for fiber home services. Manage user inquiries and assist with technical support inquiries in Lima.