CS
Copass SaúdeAssistente de Atendimento, Call Center
Atendente de Call Center orientando beneficiários e intermediar transferências hospitalares. Buscamos pessoas proativas e detalhistas para compor nossa equipe na Copass Saúde.
About the role
- Serve as a resource for the call center team by answering questions, providing solutions, and handling member escalations
- Communicate with members and transportation providers
- Relay critical operational insights and provide feedback to supervisors and managers
- Manage authorization approvals for over-mileage trips
- Correspond with Health Plans regarding escalated issues
- Consistently perform Quality Assurance monitoring to sustain service standards
- Create and provide reports as necessary
- Other duties as assigned
Requirements
- A high school diploma or equivalent
- Strong communication skills (both verbal and written)
- A demonstrated ability to work successfully in a fast-paced environment
- Proficient with call center software, workforce applications, quality monitoring tools, and applications
- Advanced problem-solving skills
- One (1) year of experience in a Call Center leadership position
- Showcase a positive attitude and genuine empathy in interactions
- Familiarity with health insurance programs (Medicaid, Medicare, NEMT)
- Bilingual; fluent in both English and Spanish.
Benefits
- flexible shifts with occasional weekend work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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