Consultor Funcional de Microsoft Dynamics 365 contribuindo para operações de Contact Center e Customer Service. Transformando necessidades em soluções funcionais enquanto colabora com equipes no Brasil e no exterior.
About the role
- Customer service representative managing post-sale inquiries via phone and email for Zurich. Handling various insurance products and customer support tasks in Spain.
Responsibilities
- Atender las llamadas entrantes de clientes Zurich para la gestión de postventa
- Gestionar e-mails enviados por clientes en la postventa
- Manejar productos como Auto, Hogar, Despachos profesionales, Accidentes Individuales y Náutica
Requirements
- Experiencia en atención al cliente, preferiblemente en Contact Center y seguros Auto y Hogar
- Catalán y/o inglés para atención telefónica
- Conocimiento alto del paquete Office, especialmente Excel
- Capacidad de tomar decisiones y trabajo en equipo
- Conexión de fibra óptica de al menos 50 Mb
Benefits
- Flexibilidad horaria
- Desconexión digital
- Asistencia con un bono de oficina en casa
- Programa "Talento en Movimiento" para desarrollo local o internacional
- Clases de inglés, formación, y programa de mentoring personalizado
- Bolsa de beneficios: seguro médico, guardería, formación, tickets restaurante
- 25 días de vacaciones, día del seguro y día de cumpleaños
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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