Regional Safety, Quality, and Training Manager overseeing training and quality activities at Safelite. Focused on training new technicians, performance management, and quality assurance initiatives.
Responsibilities
Overseeing and managing all training and quality control activities within the designated region.
Ensure that District Safety, Quality, and Training Managers are effectively training new technicians and certifying acquired technicians.
Drive down cost of quality and casualty loss claims.
Responsible for performance management of the local SQT Managers.
Support the Training Team with Train the Trainer sessions for new trainers.
Maintain comprehensive knowledge of the Safelite Way of Fitting (SWoF) and Safelite tools.
Ensure that changes for new and existing processes for repair, replacement and recalibration are effectively and consistently implemented by the District Training and Quality Managers.
Monitor and evaluate the quality of work delivered by associates and ensure feedback / coaching is delivered as needed.
Collaborate with district and regional managers to align training and quality initiatives with overall business objectives.
Requirements
Proven experience in training, quality control, or a related field.
Knowledge of Safelite operational and technical processes.
Skill in new process development and implementation.
Strong knowledge of quality assurance principles, training methodologies, and best practices.
Excellent communication, facilitation, presentation, and interpersonal skills.
Effective leadership skills required; team management experience a plus.
Analytical and problem-solving abilities.
Proficiency in using training and quality management software and tools.
Willingness to travel within the district or region as needed, up to 50%.
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