Inbound Call Center Consultant at A2A Energia, providing customer care and commercial solutions in Milan. Engaging in customer inquiries related to energy billing and services.
About the role
- Contact Center Supervisor providing leadership and mentoring for Customer Service Representatives. Ensuring quality service and team engagement in a fast-paced environment.
Responsibilities
- Provide front-line leadership, mentoring and staff development for Customer Service Representatives (CSRs) within the Contact Center.
- Ensure delivery of the People-Powered, Customer-Driven Safelite experience.
- Create incentives, hold contests and activities to foster a challenging, fun and rewarding work environment while ensuring team metrics are consistently met.
- Monitor calls to ensure quality service is offered and provide coaching and mentorship on best practices.
- Establish and monitor individual team members' performance against established goals.
- Drive recruitment, interviewing, hiring, and onboarding of new associates.
- Assist in answering incoming calls during periods of peak volume and escalate customer/client concerns as needed.
Requirements
- High School Diploma/GED/Equivalent required; Associate’s or Bachelor’s degree preferred.
- 1-2 years leading a team in a call center environment.
- Knowledge of leadership philosophies.
- Ability to create an environment of openness and trust with a focus on delivering world class customer service.
- Automotive or insurance industry knowledge preferred.
- Strong knowledge of Microsoft Office Suite, web applications, and general office equipment required.
- CCC estimating software knowledge preferred.
- Able to walk, sit, stand and be mobile on the contact center floor to assist CSRs.
Benefits
- Compensation beginning at $52,000/yearly
- Competitive weekly pay and bonus opportunities.
- A benefits package valued at more than $10k*.
- 401(k) plan with company matching.
- Medical coverage plans customized to suit your needs.
- Paid time off (PTO) programs.
- Company holidays.
- Paid volunteer days.
- Up to $5,250 annually in tuition reimbursement.
- Paid training and all the tools and resources you'll need to be successful.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
SAC Analyst managing customer complaints and inquiries for Caixa Residencial. Collaborating with internal teams to ensure quality and resolution of issues.
VP leading change management for Contact Center Modernization at Synchrony. Driving comprehensive strategies for successful technology adoption and user readiness across multiple functions.
SF
Vice President of Engineering leading strategic execution of omni - channel contact center platform at Fidelity. Overseeing engineering excellence and modernization of systems while ensuring operational reliability.
SF
Principal Software Engineer designing and building a next - gen contact center platform for Fidelity. Leading and engineering scalable solutions with open - source technologies.
SF
Director of Engineering leading strategy and architecture for omni - channel contact center platform that serves millions of clients. Overseeing core capabilities and ensuring high standards.
Call Center Sales Advisor II making outbound calls to international members for Marriott Vacations Worldwide. Responsibilities include renewals, upgrades, and sales of ancillary products with customer service focus.
Technical Risk Analyst identifying risks related to technology infrastructure at Navy Federal. Collaborating with teams to develop risk management strategies against cyber threats.
Senior Technical Risk Analyst responsible for identifying and mitigating technical risks for the organization. Collaborates with teams to ensure compliance and develop risk management strategies.
Customer service role at call center providing support via phone. Completing tasks both in - office and remotely after initial training.