Hybrid Lead IT Support Professional

at Saab

• Job title: Lead IT Support Professional
• Job type: Full Time
• Experience level: Senior
• Salary: $92,200 - $115,300 per year
• Degree requirement: Associate's Degree
• Tech skills: Azure, DNS, Firewalls
• Location requirements: Hybrid, Grayling, United States

About the role

• IT Support Professional leading local support operations at Saab, Inc. Responsible for enhancing user experience and ensuring robust support workflows.

Responsibilities

• Supporting divisional IT initiatives by collaborating with cross-functional teams to deliver impactful projects on time and within budget.
• Deploying, configuring, and supporting Microsoft 365 services, including Exchange Online, Intune, OneDrive, Teams, SharePoint Online, and Defender.
• Monitoring and troubleshooting endpoint performance and security issues to ensure reliable and secure operations.
• Identifying and implementing process improvements to enhance collaboration and overall user experience.
• Providing training and support to end users and IT staff on Microsoft 365 tools and best practices.
• Delivering responsive technical support via phone, ticketing systems, and deskside assistance while meeting established service level targets.
• Maintaining accurate asset inventories and ensuring compliance with frameworks such as ISO 27001, CMMC, and NIST.
• Staying current with evolving IT technologies through continuous learning and professional development.
• Participate in an on-call rotation and support occasional overnight travel (up to 10% per year).

Requirements

• Associate’s degree (information technology, computer science, or a related field) with 10+ years of experience, or a Bachelor’s degree with 8+ years of experience, or a Master’s degree with 6+ years of experience.
• 3+ years of hands-on experience deploying and managing Microsoft 365 services, including Intune, Defender, Exchange Online, SharePoint Online, Teams, and OneDrive, within a GCC High environment.
• 7+ years of experience providing technical support, troubleshooting, and supporting Windows client operating systems.
• Strong understanding of networking and security concepts, including DNS, Active Directory, Entra ID (Azure AD), conditional access, certificates, firewalls, proxies, single sign-on (SSO), multi-factor authentication (MFA), data loss prevention (DLP), and identity and access management (IAM).
• Familiarity with Windows Autopilot, Group Policy, PowerShell scripting, and mobile device management and mobile application management policies.
• Demonstrated ability to manage moderate-scale technical projects from planning through execution.
• Excellent problem-solving, communication, and organizational skills, with the ability to work independently and lead initiatives.
• Must be a U.S. citizen.
• Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Benefits

• Medical, vision, and dental insurance for employees and dependents
• Generous paid time off, including 8 designated holidays
• 401(k) with employer contributions
• Tuition assistance and student loan assistance
• Wellness and employee assistance resources
• Employee stock purchase opportunities
• Short-term and long-term disability coverage