Applications Engineer providing advanced product guidance and technical support for Shure products. Resolving customer inquiries and conducting training sessions on Unified Communications solutions.
About the role
- Help Desk Analyst providing technical support and assistance to clients and employees at a financial services company. Involvement in system problem recognition, research, and resolution with collaboration in a fast-paced environment.
Responsibilities
- Provide first-line technical support
- Troubleshoot and resolve potential hardware, software, and network issues promptly and accurately.
- Log all support requests and maintain detailed records of troubleshooting steps and resolutions.
- Escalate complex issues to appropriate IT teams or vendors, ensuring timely resolution.
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
- Assist with user account management, including password resets and access permissions.
- Conduct software installations, updates, and patches as required.
- Collaborate with colleagues to develop and maintain knowledge base articles and support documentation.
- Provide training and guidance to end-users on IT systems and best practices.
- Assist with IT projects and initiatives as assigned by management.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field preferred.
- Proven experience of at least 2 years in a help desk or technical support role, preferably in the financial services industry.
- Strong knowledge of Windows operating systems and proficiency in Microsoft Office 2016, including Excel, Word, and PowerPoint.
- Experience with Microsoft Outlook and Access is a plus.
- Familiarity with ticketing systems and IT service management best practices.
- Demonstrated excellent troubleshooting and problem-solving skills.
- Outstanding customer service and communication skills, both verbal and written.
- Demonstrated ability to work independently and collaboratively in a team environment.
- Flexibility to work on-site in Center City, Philadelphia, two days per week.
- Ability to efficiently handle 40 - 60 technical and non-technical calls per day.
- IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or ITIL Foundation certification are a plus.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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