Applications Engineer providing advanced product guidance and technical support for Shure products. Resolving customer inquiries and conducting training sessions on Unified Communications solutions.
About the role
- IT Support Specialist at TCC GmbH handling IT support tickets and technical issues in a hybrid role. Supporting users with hardware/software and implementing IT solutions.
Responsibilities
- Handle IT support tickets from internal and external systems
- Analyze, resolve, and document technical issues
- Assist users with hardware and software problems
- Participate in the implementation of new IT systems and software solutions
- Escalate complex issues to specialist departments or project teams
- Create guides for self-service troubleshooting
Requirements
- Completed training in an IT field (e.g., IT specialist for system integration/application development, IT systems salesperson) or equivalent qualification
- Basic knowledge of networking, operating systems (Windows/Linux), and standard office applications
- Experience in IT support or helpdesk desirable
- Service-oriented, strong communication skills, and customer-friendly
- Analytical thinking, structured working method, and problem-solving skills
- Good German and English language skills, spoken and written
- Ability to work independently and as part of a team
Benefits
- Competitive compensation
- Permanent position, 30 days of vacation
- Flexible working hours and hybrid model
- Opportunity to contribute in a dynamic scale-up
- Varied tasks with room for your ideas and structures
- Modern office in Hamburg or Berlin with good transport links
- Employee offers through Corporate Benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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