Senior Director driving technology vision in enterprise architecture & applications for Cook Medical. Leading AI/ML initiatives and modern platform integration while mentoring high - performing teams.
About the role
- IT Technician providing support for technical issues faced by VIP users in a digital transformation company. Maintaining knowledge of Microsoft 365 and managing support tickets using ServiceNow.
Responsibilities
- Résoudre de manière proactive les problèmes techniques rencontrés par les utilisateurs VIP et proposer des solutions de contournement adaptées.
- Maintenir un haut niveau de connaissance sur les technologies Microsoft 365, Windows 11, macOS et les environnements mobiles Apple/Android.
- Utiliser et administrer ServiceNow pour le suivi des tickets et l’application des procédures internes.
- Exploiter Power Automate et PowerShell pour automatiser des tâches et améliorer l’efficacité du support.
- Gérer et sécuriser l’usage de Microsoft Copilot, former les VIP et optimiser leur productivité sur Microsoft 365.
- Administrer les comptes via Active Directory et Microsoft Entra.
- Assurer le support avancé de Teams, SharePoint, OneDrive et de l’ensemble de la suite Microsoft 365.
- Intervenir sur le hardware et garantir un diagnostic fiable des équipements.
- Gérer et maintenir les postes via Intune (UEM).
Requirements
- Solide expertise technique sur Windows 11, macOS, Microsoft 365 et les environnements mobiles.
- Maîtrise des outils d’automatisation (Power Automate, PowerShell).
- Connaissance de ServiceNow et des procédures ITIL.
- Excellentes compétences en communication et sens du service VIP.
- Anglais niveau B2.
Benefits
- Tickets restaurants
- RTT
- 75% transport
- Participation
- CSE
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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