Applications Engineer providing advanced product guidance and technical support for Shure products. Resolving customer inquiries and conducting training sessions on Unified Communications solutions.
About the role
- Helpdesk Specialist ensuring smooth operation of users’ work environments at Nexi. Collaborating in a dynamic team to resolve technical issues efficiently.
Responsibilities
- Preparing, configuring, and issuing equipment to employees (laptops, peripherals).
- Creating, modifying, and deactivating user accounts in IT systems.
- Handling Service Desk tickets: analysis, diagnosis, and resolution of issues.
- Providing user support for Windows operating systems, Microsoft Office/365, and internal business applications.
- Basic LAN network support at workstations.
- Updating Helpdesk documentation and the knowledge base.
- Configuration and support of peripheral devices.
Requirements
- Approximately 1.5–2.5 years of experience in a similar role.
- Relevant education or strong hands-on IT knowledge.
- Very good knowledge of Windows operating systems and Microsoft Office/365.
- Basic knowledge of LAN networks.
- Ability to work independently, good time and task organization, and a user-oriented mindset.
- Experience working with ticketing systems and closing requests within agreed timelines.
- Strong communication skills, ability to work effectively in a team, while also being independent and accountable.
- Analytical mindset with strong problem‑solving skills, willingness to learn, and continuous professional development.
- Bonus Skills:
- Basic knowledge of Active Directory / Azure AD.
- Experience with printing systems (e.g. SafeQ).
- Additional hardware or networking skills.
- Knowledge of the WEBCON system (Helpdesk scope).
- English at B1/B2 level (cooperation with internal and external stakeholders), fluent polish.
Benefits
- Attractive salary and a competitive benefits package to reward your expertise and contributions
- Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
- Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
- Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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