Applications Engineer providing advanced product guidance and technical support for Shure products. Resolving customer inquiries and conducting training sessions on Unified Communications solutions.
About the role
- Helpdesk & Support role at agex IT gmbh in Berlin assisting clients with IT issues. Responsibilities include installation and troubleshooting of workstations and various support channels.
Responsibilities
- Installation, configuration, testing and delivery of workstations
- Regular hotline support (1st & 2nd level) via phone and email/ticketing system
- Fault analysis and resolution in direct contact with end users
- Customer communication across multiple channels (internal social media, email, newsletter)
Requirements
- Completed vocational training or equivalent qualification in IT
- At least 3 years' experience in end-user support (phone, email, ticketing system, 1st & 2nd level)
- Solid skills in fault analysis and problem resolution
- Knowledge of client operating systems (at least Windows) and standard applications (Office, SAP)
- Fluent German and good English skills
Benefits
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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