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Hybrid Talent Operations Director – Infrastructure, Operational Excellence

at RSM US LLP
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Posted last week

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About the role

  • Provide strategic oversight and leadership for global infrastructure initiatives within Talent Operations.
  • Lead and manage a team of people managers/supervisors overseeing day-to-day execution of centralized, repeatable talent processes for the assigned focus area.
  • Set strategic priorities and roadmaps to guide operational execution and continuous improvement.
  • Design, implement, and optimize global business processes, leveraging technology to drive efficiency and consistency.
  • Maintain a culture of operational excellence, identifying and addressing inefficiencies, and centralizing processes where possible.
  • Collaborate closely with Centers of Excellence (COEs) and other stakeholders to ensure alignment, facilitate knowledge transfer, and delineate clear delegation of work.
  • Oversee documentation and training of business processes to drive knowledge transfer and support stakeholders.
  • Formulate and communicate project plans for new talent programming and operational process rollouts, including training, documentation, and change management.
  • Ensure infrastructure and team structure can scale and adjust to business needs, with appropriate budget oversight and accountability.
  • Act as a point of escalation for complex problems and ensure high-quality, client-focused service delivery.
  • Track and report on operating results to ensure progress toward strategic, operational, and compliance goals.
  • Proactively collaborate with the HRIS team to ensure systematic business processes are designed to optimize global operational excellence while being scalable for future growth.
  • Foster a culture of curiosity and experimentation, encouraging the team to explore new technologies, methodologies, and approaches to improve talent operations.
  • Identify, assess, and implement emerging technologies—including AI and automation—to streamline workflows, enhance service delivery, and enable scalable solutions across the organization.

Requirements

  • 8-10 years of progressive Human Resources, Talent, Compliance or relevant experience with at least 4 years in an advanced role
  • Supervisory experience for a strategic team of professionals.
  • Prior experience coaching and developing a high performing team required.
  • Bachelor’s degree in Human Resources, Business, or a related field.
  • Demonstrated leadership and interpersonal abilities with a proven capacity to motivate and influence others.
  • Excellent consultative skills and effective communication across diverse stakeholder groups.
  • Strong strategic orientation, analytical competency, and critical thinking skills.
  • Proven leadership capabilities, including the ability to lead, influence, and motivate team members.
  • Ability to transform curiosity into actionable insights and innovative solutions that drive business outcomes.
  • Track record of working independently, managing multiple priorities concurrently, and showing initiative in unfamiliar or ambiguous situations.
  • Exceptional interpersonal and written communication skills.
  • Commitment to continuous learning demonstrated by engagement with emerging technologies.
  • Advanced computer proficiency, with enthusiasm for adopting new systems, tools, and technologies.
  • Proficiency with Microsoft Office Suite.
  • Superior organizational skills with a focus on solution delivery.
  • Capacity to perform effectively under pressure and meet established goals within high-volume, fast-paced environments.
  • Solid business acumen.

Benefits

  • Flexibility in your schedule, empowering you to balance life’s demands while also maintaining your ability to serve clients.

Job title

Talent Operations Director – Infrastructure, Operational Excellence

Job type

Full Time

Experience level

Lead

Salary

$147,000 - $260,700 per year

Degree requirement

Bachelor's Degree

Location requirements

HybridMinneapolisUnited States

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