Hybrid Talent Operations Director – Infrastructure, Operational Excellence

at RSM US LLP

• Job title: Talent Operations Director – Infrastructure, Operational Excellence
• Job type: Full Time
• Experience level: Lead
• Salary: $147,000 - $260,700 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Minneapolis, United States

About the role

• Talent Operations Director providing strategic oversight and leadership for global infrastructure initiatives at RSM. Leading operational excellence and enhancing service delivery across talent functions.

Responsibilities

• Provide strategic oversight and leadership for global infrastructure initiatives within Talent Operations.
• Lead and manage a team of people managers/supervisors overseeing day-to-day execution of centralized, repeatable talent processes for the assigned focus area.
• Set strategic priorities and roadmaps to guide operational execution and continuous improvement.
• Design, implement, and optimize global business processes, leveraging technology to drive efficiency and consistency.
• Maintain a culture of operational excellence, identifying and addressing inefficiencies, and centralizing processes where possible.
• Collaborate closely with Centers of Excellence (COEs) and other stakeholders to ensure alignment, facilitate knowledge transfer, and delineate clear delegation of work.
• Oversee documentation and training of business processes to drive knowledge transfer and support stakeholders.
• Formulate and communicate project plans for new talent programming and operational process rollouts, including training, documentation, and change management.
• Ensure infrastructure and team structure can scale and adjust to business needs, with appropriate budget oversight and accountability.
• Act as a point of escalation for complex problems and ensure high-quality, client-focused service delivery.
• Track and report on operating results to ensure progress toward strategic, operational, and compliance goals.
• Proactively collaborate with the HRIS team to ensure systematic business processes are designed to optimize global operational excellence while being scalable for future growth.
• Foster a culture of curiosity and experimentation, encouraging the team to explore new technologies, methodologies, and approaches to improve talent operations.
• Identify, assess, and implement emerging technologies—including AI and automation—to streamline workflows, enhance service delivery, and enable scalable solutions across the organization.

Requirements

• 8-10 years of progressive Human Resources, Talent, Compliance or relevant experience with at least 4 years in an advanced role
• Supervisory experience for a strategic team of professionals.
• Prior experience coaching and developing a high performing team required.
• Bachelor’s degree in Human Resources, Business, or a related field.
• Demonstrated leadership and interpersonal abilities with a proven capacity to motivate and influence others.
• Excellent consultative skills and effective communication across diverse stakeholder groups.
• Strong strategic orientation, analytical competency, and critical thinking skills.
• Proven leadership capabilities, including the ability to lead, influence, and motivate team members.
• Ability to transform curiosity into actionable insights and innovative solutions that drive business outcomes.
• Track record of working independently, managing multiple priorities concurrently, and showing initiative in unfamiliar or ambiguous situations.
• Exceptional interpersonal and written communication skills.
• Commitment to continuous learning demonstrated by engagement with emerging technologies.
• Advanced computer proficiency, with enthusiasm for adopting new systems, tools, and technologies.
• Proficiency with Microsoft Office Suite.
• Superior organizational skills with a focus on solution delivery.
• Capacity to perform effectively under pressure and meet established goals within high-volume, fast-paced environments.
• Solid business acumen.

Benefits

• Flexibility in your schedule, empowering you to balance life’s demands while also maintaining your ability to serve clients.