Director of Strategy and Portfolio Management at Pacific Life. Leading business strategy development and execution for group benefits division.
About the role
- Service and Solutions Director managing RS Local network, optimizing customer experience and operational excellence across the UK. Leading technical support and a team of 200 in hybrid environment.
Responsibilities
- Managing the RS Local network as a critical last mile customer experience.
- Responsible for Technical Support, Calibration, Oil Sampling, Onsite Services and contributing towards the RS Plus business development team.
- Responsible for delivering high value services and solutions continually striving for improvement and maintaining high customer satisfaction.
- Implementing new contract wins for value added services and solutions into the branch network.
- Managing the profitability & resourcing levels associated with both the implementation and ongoing management of maintenance and inventory solution contracts.
- Mobilising a team to stand-up new contracts and delivery points across the RS network.
- Responsible for a team of 200 people across 15 UK based locations in conjunction with the strategic development of the value added solutions.
Requirements
- Extensive experience in process optimization, operations, or business management.
- A sharp eye for identifying weak points in processes and organizational structures.
- A strategic and analytical mindset.
- An excellent communicator with top-notch presentation skills.
- A thorough understanding of the latest process enhancement strategies.
- Dynamic thinking and problem-solving abilities.
- Leadership and mentoring skills.
- Confidence to lead organisational change.
- Developing and implementing sales strategies and performance goals.
- Ordering and maintaining inventory and working with internal vendors.
- Setting and monitoring budgets and workflows.
Benefits
- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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