Service and Solutions Director managing RS Local network, optimizing customer experience and operational excellence across the UK. Leading technical support and a team of 200 in hybrid environment.
Responsibilities
Managing the RS Local network as a critical last mile customer experience.
Responsible for Technical Support, Calibration, Oil Sampling, Onsite Services and contributing towards the RS Plus business development team.
Responsible for delivering high value services and solutions continually striving for improvement and maintaining high customer satisfaction.
Implementing new contract wins for value added services and solutions into the branch network.
Managing the profitability & resourcing levels associated with both the implementation and ongoing management of maintenance and inventory solution contracts.
Mobilising a team to stand-up new contracts and delivery points across the RS network.
Responsible for a team of 200 people across 15 UK based locations in conjunction with the strategic development of the value added solutions.
Requirements
Extensive experience in process optimization, operations, or business management.
A sharp eye for identifying weak points in processes and organizational structures.
A strategic and analytical mindset.
An excellent communicator with top-notch presentation skills.
A thorough understanding of the latest process enhancement strategies.
Dynamic thinking and problem-solving abilities.
Leadership and mentoring skills.
Confidence to lead organisational change.
Developing and implementing sales strategies and performance goals.
Ordering and maintaining inventory and working with internal vendors.
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