E2E Solution Support Specialist resolving challenges in VoX, 5G, and other solutions at Nokia. Work within a globally distributed team, addressing complex customer network issues.
About the role
- Customer Success Manager leading a Customer Success team at RPE to drive value for clients. A role focused on strategic alignment and operational excellence in the payments sector.
Responsibilities
- Directly lead the CSM team, ensuring consistent execution, strategic alignment and a focus on results.
- Monitor individual and team performance, setting clear goals and continuous development plans.
- Develop essential team skills such as value messaging, storytelling, negotiation, analytical thinking and a consultative approach.
- Ensure execution of Customer Success routines according to the area’s rituals (QBR, MBR, cadences, playbooks).
- Analyze inputs from these rituals, turning data into insights that guide prioritization, corrective actions and engagement strategies.
- Ensure each issuer advances in their journey, focusing on operational success, revenue capture and efficient product usage.
- Act as a facilitator between the issuer and RPE’s internal teams, ensuring smooth communication and timely resolution of critical issues.
- Ensure execution and predictability of the team’s activities, providing clear visibility of risks, opportunities and priorities.
- Contribute to the development of retention, expansion and contract financial viability strategies.
Requirements
- Solid experience in Customer Success or Account Management, preferably in B2B services within technology, payments and/or financial services.
- Previous experience leading relationship, sales, support or Customer Success teams.
- Strong interpersonal skills, able to build and strengthen relationships with client executives and decision-makers at RPE.
- Experience with structured CS routines: QBRs, MBRs and Client Committees.
- Excellent verbal and written communication, with the ability to conduct executive conversations and deliver value-focused narratives (storytelling).
- Proven ability to prioritize, manage multiple demands and make decisions in dynamic environments.
- Comfortable collaborating cross-functionally with Product, Tech, Support, Operations and Commercial teams.
- Proficiency in CS tools, CRM, BI and data analysis platforms (e.g., CustomerX, Pipedrive, SenseData, Salesforce, HubSpot or similar).
Benefits
- Hybrid: required on-site 2x per week at the Vila Olímpia office in São Paulo (SP).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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