AI Success Strategist driving AI adoption and operational excellence for Zendesk. Leading AI roadmap delivery and ensuring measurable business impact for customers.
About the role
- Customer Success Specialist ensuring client success at RPE through tailored solutions and proactive management in a hybrid work environment.
Responsibilities
- Manage a portfolio of issuers, acting proactively and consultatively throughout the customer success journey;
- Conduct MBRs (Monthly Business Reviews) and develop action plans for growth, engagement, and retention;
- Identify revenue expansion opportunities (upsell and cross-sell);
- Represent the voice of the customer on the client committee in RPE's strategic forums;
- Mediate requests between clients and internal teams (Product, Operations, TechOps, Sales, Finance, and Legal).
Requirements
- Bachelor's degree in Business Administration or a related field;
- Previous experience in companies serving the retail sector;
- Previous experience in financial services or technology companies;
- Technical knowledge of financial services and payment solutions.
Benefits
- Contract type: PJ (independent contractor/service provider);
- Work model: Hybrid — 2 days per week in the office (Vila Olímpia, São Paulo) and 1 day per week visiting clients.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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