Customer Success Manager overseeing strategic accounts at Rhapsody. Responsible for customer retention and satisfaction in healthcare IT.
About the role
- CS Analyst managing client success and satisfaction for a tech solutions company. Identifying opportunities for client growth and enhancing product engagement.
Responsibilities
- Monitor the customer journey from activation through ongoing product use
- Identify opportunities for account expansion and retention (upsell and cross-sell in partnership with the Sales and Projects teams)
- Monitor success metrics (NPS, churn, health score, activation time, etc.)
- Act as the customer's voice internally, providing feedback and insights to improve the product and customer service
- Produce reports and analyses on customer performance and satisfaction
- Work in a consultative manner, helping customers achieve concrete results with the company's technology.
Requirements
- Bachelor's degree completed (Business Administration, Technology, or related fields)
- Previous experience in customer service, support, or Customer Success at technology or SaaS companies
- Strong verbal and written communication skills
- Analytical profile with the ability to interpret data and propose solutions
- Comfortable using CRM and customer management tools
- Organized, empathetic, and results-oriented
- Experience with CS metrics (NPS, churn, health score)
- Knowledge of software implementation or project management
- Experience in the Contech or SaaS sector
Benefits
- Work-from-home allowance
- Profit-sharing (PLR)
- Meal voucher
- Transportation voucher
- Health insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager responsible for existing customers in a SaaS environment, driving adoption and ensuring long - term customer relationships through onboarding and optimization.
Customer Success Advisor guiding clients through challenges and needs in the online world. Providing technical and customer support while receiving quality onboarding and training.
Entry - level role supporting effective customer success plans and fostering strong customer relationships at Ideagen. Collaborate with cross - functional teams for onboarding and retention activities.
Assistente de CRM supporting marketing strategies by operationalizing campaigns in CRM for customer engagement and retention. Driven to enhance customer journeys and base growth through diverse campaigns.
Dynamics CRM Technical Consultant role developing and supporting Dynamics 365 Sales and Marketing systems at Clarion Housing Group. Engaging with customers and ensuring systems are maintained with a focus on quality and resilience.
Clinical Success Manager at Abridge improving nursing workflows with AI. Collaborating with diverse teams to launch products that bridge clinical conversations and actionable data.
Customer Success Executive managing end - to - end experience for F&B clients. Onboarding and supporting clients for optimal system utilization in a hybrid work environment.
Customer Success & Compliance Analyst at Spiko focusing on onboarding and support for investors while collaborating with internal teams. Enhancing customer satisfaction and operational efficiency in a fintech environment.
Customer Success Leader at Planday managing Customer Success Managers for B2B SaaS client retention. Ensuring strong customer partnerships and data - driven growth strategies.