Working Student preparing data for OEM customer demos and onboarding at Luminovo. Shortening demo prep time and enhancing customer insights with structured data.
About the role
- CS Analyst managing client success and satisfaction for a tech solutions company. Identifying opportunities for client growth and enhancing product engagement.
Responsibilities
- Monitor the customer journey from activation through ongoing product use
- Identify opportunities for account expansion and retention (upsell and cross-sell in partnership with the Sales and Projects teams)
- Monitor success metrics (NPS, churn, health score, activation time, etc.)
- Act as the customer's voice internally, providing feedback and insights to improve the product and customer service
- Produce reports and analyses on customer performance and satisfaction
- Work in a consultative manner, helping customers achieve concrete results with the company's technology.
Requirements
- Bachelor's degree completed (Business Administration, Technology, or related fields)
- Previous experience in customer service, support, or Customer Success at technology or SaaS companies
- Strong verbal and written communication skills
- Analytical profile with the ability to interpret data and propose solutions
- Comfortable using CRM and customer management tools
- Organized, empathetic, and results-oriented
- Experience with CS metrics (NPS, churn, health score)
- Knowledge of software implementation or project management
- Experience in the Contech or SaaS sector
Benefits
- Work-from-home allowance
- Profit-sharing (PLR)
- Meal voucher
- Transportation voucher
- Health insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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