Customer Success Manager guiding onboarding processes for clients at ApprovalMax. Focusing on relationship management, metrics monitoring, and collaboration for customer growth in Brisbane.
About the role
- Director of Customer Engagement at Johnson & Johnson driving strategy for surgical technologies and solutions. Lead customer engagement for impactful healthcare innovations in the international market.
Responsibilities
- Design and implement a comprehensive customer engagement strategy to support new product development and commercial sales initiatives.
- Lead and coordinate customer engagement activities in Santa Clara and Cincinnati, ensuring alignment with business objectives and market needs.
- Build and nurture relationships with key clinical and non-clinical healthcare professionals, leveraging their expertise to inform product development and commercialization plans.
- Partner with regional and global teams to integrate customer feedback into product design, business modeling, and commercial strategies.
- Facilitate cross-functional collaboration to ensure seamless execution of engagement programs, from early-stage development through commercial launch.
- Monitor and analyze engagement outcomes, providing actionable insights to refine strategies and maximize impact.
- Effectively present and communicate the value of the OTTAVA program to diverse audiences, crafting compelling narratives that build excitement, inspire confidence, and clearly articulate the unique benefits—ultimately motivating stakeholders and customers to choose our solutions.
Requirements
- Minimum of a bachelor’s degree in business administration, Marketing, Communications, or a related field.
- MBA or Advanced degree preferred.
- 10+ years of proven experience leading customer engagement strategies for new product development and commercial sales, preferably in the healthcare industry.
- Demonstrated ability to build and manage relationships with diverse stakeholders, including healthcare professionals and internal teams.
- Strong project leadership skills, with experience managing complex, cross-functional initiatives.
- Excellent communication, analytical, and organizational skills.
- Willingness to travel between Santa Clara and Cincinnati as needed.
Benefits
- Health insurance
- Equal Opportunity Employer
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Manager driving scalable customer adoption and success for deployable SW, F5 Distributed Cloud solutions and increasing NGINX support. Role requires technical acumen with excellent communication skills.
Customer Success Manager focused on customer engagement and SaaS revenue growth at Moss. Driving upsell opportunities and mitigating churn risks while advising clients on product features.
Senior CRM Analyst using data to drive decision - making at Uswitch. Joining the Marketing Analytics team to improve customer experience through data insights and optimization.
Customer Success Manager growing customer accounts in payments and banking sectors. Driving revenue growth through demand generation and strategic relationship management.
Analista de Customer Success Pleno responsável pela gestão de carteira de clientes na Smartspace. Focado em retenção, engajamento e expansão de receita através de soluções SaaS.
Analista de Customer Success Jr garantindo o melhor atendimento a clientes internos e externos e gerenciando indicadores na empresa líder em saúde no Brasil.
Customer Success Analyst responsible for managing client relationships and ensuring successful platform adoption at Tecnofit. Focused on growth opportunities and enhancing client satisfaction in the fitness industry.
Senior Client Success Manager owning strategic client relationships and ensuring clients maximize value at Vestmark. Leading collaborative efforts between cross - functional teams to enhance client satisfaction and product adoption.
Customer Success Manager managing a portfolio of SMB and mid - market accounts for HSI’s EHS solutions. Guiding customers to realise value and maximise product adoption in a fast - paced environment.