Customer Success Manager ensuring high - quality onboarding and product adoption in healthcare AI solutions. Collaborating with clients and teams to improve customer success and engagement.
About the role
- Senior Client Success Manager delivering high-quality, in-person trainings for Democratic campaigns and nonprofits using NGP VAN tools. Building relationships and ensuring effective use of technology for real-world impact.
Responsibilities
- Serve as a trusted NGP VAN partner for clients during in-person events, trainings, and critical moments
- Lead in-person trainings and workshops for campaigns and organizations using NGP VAN
- Build real relationships with organizers, fundraisers, and campaign staff
- Represent NGP VAN professionally at conferences, summits, and client-hosted events
- Understand client goals and tailor trainings to their programmatic needs
- Collaborate with Product, Support, and Client Success teams to develop and update training materials
- Customize curricula to reflect client use cases, election timelines, and organizing strategies
- Ensure trainings align with best practices in adult learning, accessibility, and inclusive facilitation
- Coordinate travel, scheduling, materials, and on-site logistics for trainings and events
- Prepare training environments, including databases, user access, and demo scenarios
- Document client interactions, training outcomes, and follow-ups
Requirements
- 2–5 years of experience in client services, training, organizing, or event-based roles
- 2-3 cycles of political experience
- Hands-on experience facilitating in-person trainings or workshops
- Strong public speaking and group facilitation skills
- Excellent organizational and time-management abilities
- Comfort with frequent travel and working evenings or weekends during campaign cycles
- Ability to build trust quickly and work effectively with diverse audiences under pressure
Benefits
- Comprehensive benefits package that supports health, well-being, and growth
- Bonuses
- Incentives
- Equity
- Professional development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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