Member Advocate III supporting healthcare navigation for L.A. Care Health Plan members. Handling complex cases, resolving issues, and facilitating access to services for vulnerable populations in Los Angeles.
About the role
- Customer Success Specialist leveraging analytical skills to enhance credit solutions at RPE. Analyzing performance metrics and supporting client relationships in a hybrid role.
Responsibilities
- Analyze issuers' data and connect business information to generate actionable insights that strengthen credit granting and recovery operations;
- Monitor key performance indicators for credit granting and recovery (e.g., Creliq, Loss) to identify patterns, opportunities, and risks; and
- Develop executive narratives that facilitate understanding and decision-making for CSMs and issuers and that link to the solutions provided by RPE.
- Structure, document, and update data-driven Success Playbooks based on industry best practices and lessons learned;
- Guide and train CSMs on the practical application of the playbooks with each issuer;
- Continuously monitor the results of growth and retention initiatives, recording evidence and lessons learned; and
- Feed back and improve the playbooks based on actual performance, ensuring continuous evolution.
- Support the CSM team in interpreting indicators and preparing strategic recommendations for issuers;
- Serve as a technical reference on credit granting and recovery topics and solutions.
Requirements
- Previous experience in analytical areas: credit, collections, recovery, and risk.
- Solid knowledge of indicators and metrics for credit granting and recovery.
- Strong ability to analyze and interpret data and generate practical insights.
- Experience building reports, analyses, dashboards, or technical studies.
- Skill in structuring clear, didactic, value-oriented narratives.
- Ability to translate analyses into objective recommendations that CSMs can apply.
- Proficiency with data analysis and visualization tools (Power BI, Looker, Data Studio, or similar).
- Good verbal and written communication, with the ability to simplify complex topics.
Benefits
- Hybrid: 2 days per week in the office (Vila Olímpia, São Paulo) and 1 day for client visits.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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