Senior Customer Support Specialist providing exceptional customer support and processing analysis for clients in Guatemala. Assist with high escalations and create outstanding user experiences.
About the role
- Customer Service representative providing commercial inquiries support to German customers in hybrid working environment. Responsibilities include documentation of customer requests and quality standards adherence.
Responsibilities
- You support our customers by telephone with primarily commercial inquiries and questions about terms and conditions
- You process and document customer requests and create user guides
- You document frequently asked questions
- You forward feature requests for software improvements to the responsible teams
- You ensure compliance with our quality standards and contribute to the further development of our customer service
Requirements
- Completed commercial or IT-technical vocational training
- Ideally experience in customer service and an affinity for IT systems
- Proficient user of common MS Office applications
- Strong service orientation
- Excellent communication skills and the ability to convey knowledge
- Experience with ticketing systems is an advantage
- Enjoyment of teamwork
- German language skills, both written and spoken
Benefits
- An exceptional working atmosphere in a successful, growth-oriented company
- Exciting tasks in an open, collegial and agile working environment with flat hierarchies
- Room for independent action and active participation in shaping the company culture
- An interesting, varied and responsible role
- Competitive compensation and social benefits
- Comprehensive onboarding, good development prospects and extensive training opportunities
- Flexible working hours and remote work options
- Extensive benefits such as free soft drinks, corporate fitness, company pension scheme, supplemental health insurance and employee events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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