Customer Care Manager leading and evolving support operations for DRAMS Software. Managing application support, system upgrades, and ensuring smooth service delivery.
About the role
- Customer Service representative providing commercial inquiries support to German customers in hybrid working environment. Responsibilities include documentation of customer requests and quality standards adherence.
Responsibilities
- You support our customers by telephone with primarily commercial inquiries and questions about terms and conditions
- You process and document customer requests and create user guides
- You document frequently asked questions
- You forward feature requests for software improvements to the responsible teams
- You ensure compliance with our quality standards and contribute to the further development of our customer service
Requirements
- Completed commercial or IT-technical vocational training
- Ideally experience in customer service and an affinity for IT systems
- Proficient user of common MS Office applications
- Strong service orientation
- Excellent communication skills and the ability to convey knowledge
- Experience with ticketing systems is an advantage
- Enjoyment of teamwork
- German language skills, both written and spoken
Benefits
- An exceptional working atmosphere in a successful, growth-oriented company
- Exciting tasks in an open, collegial and agile working environment with flat hierarchies
- Room for independent action and active participation in shaping the company culture
- An interesting, varied and responsible role
- Competitive compensation and social benefits
- Comprehensive onboarding, good development prospects and extensive training opportunities
- Flexible working hours and remote work options
- Extensive benefits such as free soft drinks, corporate fitness, company pension scheme, supplemental health insurance and employee events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Product Support Specialist providing support and training for FACTS products in education. Collaborating with internal teams to enhance customer experience and client success.
Customer Service Representative supporting daily store operations at H&S Energy while delivering exceptional customer service and overseeing cash handling and store presentation.
Overnight Bilingual Customer Service Operator handling alarm signals at Becklar Monitoring. Responding to incidents quickly and professionally while documenting all actions accurately.
Customer Service Alarm Operator processing emergency alarm signals at Becklar in Rexburg, ID. Responsible for dispatching authorities, documenting responses, and ongoing training in a 24/7 operation.
Customer Service Employee at Barthel GmbH, a leading European label manufacturer. Managing order processing, customer inquiries, and coordinating with various departments to ensure efficient service.
Customer Care Specialist at Cox Automotive managing high volume client interactions via phone, email, and SMS. Responsible for identifying client needs and providing solutions in a fast - paced environment.
Showroom Sales Support Representative assisting customers and sales team at Ferguson with order processing and customer relationships. Work closely with Outside Sales consultants to meet customers' needs.
Customer Service Coordinator for Capital One handling customer operations from home. Demonstrating customer - centric attitude and problem - solving for various issues in a virtual environment.
Customer Service Representative managing order processing and customer inquiries at Bridgestone. Collaborating with internal teams to ensure customer satisfaction and operational excellence.