Technical Services Manager leading and growing technical services team in Calgary, AB. Overseeing projects and managing high - performing electrical teams in a fast - paced environment.
About the role
- Technical Account Manager ensuring customer onboarding and satisfaction by resolving issues and collaborating on projects. Working with enterprise accounts in a hybrid role at Rockwell Automation.
Responsibilities
- Be the primary technical contact for assigned customers.
- Be a customer advocate, ensuring agreement between client needs and internal delivery teams.
- Lead onboarding activities, guiding customers through setup and integration.
- Conduct Business Reviews to assess performance and identify improvement opportunities.
- Collaborate with SOC and our teams to resolve technical issues promptly.
- Provide recommendations to enhance security posture and service efficiency.
- Manage projects to improve customer satisfaction and service.
- Deliver feedback to product teams for feature enhancements and service improvements.
- Collaborate with our teams to support and influence product feature enhancements.
- Experience identifying installation and managed‑service expansion opportunities.
- Document industry trends based on customer requests and feedback and communicate insights to product/offering teams.
- Willingness to participate in professional development activities to stay current on industry knowledge within the Rockwell Managed Services portfolio.
Requirements
- Bachelor's Degree in Relevant Field
- Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
- The ability to travel 15% of the time.
- 8+ years experience managing multiple enterprise accounts and navigate technical environments.
- Familiarity with service‑delivery documentation and tools, including onboarding trackers and escalation processes
- Proficiency with Microsoft Teams and SharePoint for collaboration and document management.
- 8+ years of experience using data reporting and visualization tools to support customer goals and projects.
- Translate complex technical information into clear, accessible language for diverse audiences.
- Experience working in operations or Operations Technology (OT) environments.
Benefits
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
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