Technical Account Manager at VETRO, Inc providing technical strategies and guidance for telecom clients. Focusing on customer success, adoption, and fostering relationships in a hybrid/remote setup.
About the role
- Junior Technical Account Manager supporting customers on the Bridger Insight due-diligence platform for AML compliance. Focused on technical support, relationship management, and collaboration with internal teams.
Responsibilities
- Act as a first point of contact for customer technical and service enquiries, providing clear, timely, and professional support
- Work with customer technical and business teams to understand their needs and provide appropriate guidance and recommendations
- Collaborate with internal teams to deliver a consistent and seamless customer experience
- Document customer requirements, technical configurations, and solutions clearly and accurately
- Investigate and resolve technical issues, escalating when needed and keeping customers informed throughout
- Support service level agreements (SLAs) by providing status updates, root‑cause analysis, and basic reporting
- Participate in critical support escalations, communicating effectively with both technical and non‑technical audiences
- Identify opportunities to improve customer processes, product usage, and training needs
Requirements
- Strong customer service skills and a collaborative, solution‑focused approach
- Experience (or relevant exposure) in compliance, banking, financial services, or a regulated environment
- Ability to analyse and troubleshoot technical issues with attention to detail
- Clear written and verbal communication skills
- Working knowledge of some of the following (training provided where needed): Databases (e.g. SQL / MySQL)
- Web or server technologies (e.g. IIS, FTP, IP networking)
- XML or similar data formats
- Comfortable using Microsoft 365 tools (Outlook, Excel, PowerPoint)
Benefits
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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