Senior Technical Account Manager at Genesys responsible for delivering technical success and building strong customer relationships. Collaborates with teams to support customer experience and platform adoption.
About the role
- Senior Technical Account Manager overseeing technical relationships with distribution partners at Disney, supporting streaming services and technology initiatives. Collaborating with internal teams across different time zones.
Responsibilities
- Serve as the primary technical point of contact for third‑party distribution partners, managing day‑to‑day relationships and supporting successful integrations and platform deployments.
- Lead technical onboarding, integration planning, and technical due diligence for new and existing partners.
- Identify technical requirements and oversee partner integrations to ensure alignment with overall business objectives and product strategy.
- Advocate for Disney’s Direct‑to‑Consumer product and technology initiatives, educating partners and influencing technical and platform decisions.
- Collaborate closely with internal product, engineering, and technology teams to identify and resolve technical challenges, blockers, and integration issues.
- Partner with legal, sales, and business development teams to support distribution agreements and ensure technical alignment with contractual commitments.
- Cultivate strong partner relationships to identify new capabilities, features, and requirements, translating insights into actionable recommendations for internal stakeholders.
- Support regional and global partners across multiple time zones, with occasional domestic and international travel as required.
Requirements
- Minimum of 7 years of experience in technical account management, product management, or a related technical role.
- Proven experience leading complex, end‑to‑end technology integrations for digital media and/or streaming video platforms, including live and VOD services.
- Familiarity with Microsoft Office (Word, Excel, PowerPoint) and Google Workspace tools (Sheets, Slides, Docs).
- Communication & Collaboration: Exceptional customer relationship and account management skills, with the ability to influence and advocate for Disney’s product and technology initiatives.
- Strong verbal, written, and interpersonal communication skills, with the ability to translate complex technical concepts into clear business impacts and vice versa.
- Prioritization & Execution: Demonstrated ability to identify core business objectives and technical needs to drive successful launches and ongoing partner support.
- Skilled at managing multiple priorities in a fast‑paced, global environment.
- Detail‑Oriented & Data‑Driven: Strong analytical skills and attention to detail, with the ability to investigate complex issues, develop solutions, and deliver strategic, data‑backed recommendations to product, technology, business, and executive stakeholders.
- Technical Skills & Acumen: Extensive experience building and launching customer‑facing websites, applications, storefronts, and purchase journeys, including front‑end UX design and performance optimization.
- Deep understanding of subscription products, purchase flows, and streaming media platforms across web, mobile, connected devices, living room devices, and set‑top boxes.
- Experience working with API‑based integrations and technologies such as REST, JSON, webhooks, and event‑driven systems.
- Strong proficiency in building and presenting executive‑level slide decks.
- Ability to present effectively to large audiences, both remotely and in person.
- Willingness and ability to travel domestically and internationally, as required.
Benefits
- A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
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