Technical Account Manager serving strategic enterprise clients at Airwallex. Building trusted relationships and providing technical support for product adoption and integration.
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Hybrid Technical Account Manager – Flutter Studios
Posted yesterday
About the role
- Technical Account Manager serving as a trusted advisor to optimize products and services for Flutter Brands. Collaborating with Brand partners and managing technical issues in a dynamic environment.
Responsibilities
- Serve as the primary technical point of contact for the assigned Brand partner
- Understand brands business goals and provide strategic technical guidance
- Facilitate communications and support between the Studios, Technology and Flutter Brands stakeholders in a variety of time zones
- Troubleshoot and resolve technical issues efficiently, individually or in collaboration with technical and business teams
- Meet delivery goals within the role involving all relevant stakeholders
- Monitor the progress of multiple concurrent projects, initiatives and delivery flows and understand any impact and communicate this to the Brand partner
- Monitor service health and identify opportunities for improvements
- Provide timely status reports to management; proactively communicate any delay or blockers
- Conduct and participate in product demonstrations, training, and technical onboarding
- Maintain reports, status, and communication with Flutter Studios teams in support of the Brand partner
- Positively represent team in front of stakeholders, partners, and Business
- Provide feedback to Technical, Commercial and Product teams based on Brand partner insights
Requirements
- Strong communication and relationship-building abilities
- Experience working with various stakeholders with the ability to effectively lead initiatives and coordinate between teams
- Critical analytical thinking and excellent problem-solving skills
- Ability to manage multiple tasks, Brand partner requests and priorities simultaneously
- High degree of organization, individual initiative, and personal accountability
- Knowledge of online gaming (e.g. poker, casino, sportsbook) and/or regulatory/licencing projects is an asset
- Bachelor’s degree in technology, business or equivalent combination of education and experience
- Proven experience in a technical account management, pre-sales, customer success, or technical support role
- Experience with Confluence, JIRA and other development tools is an asset
Benefits
- Hybrid & remote working options
- €1,000 per year for self-development
- Company share scheme
- 25 days of annual leave per year
- 20 days per year to work abroad
- 5 personal days/year
- Flexible benefits: travel, sports, hobbies
- Extended health, dental and travel insurances
- Customized well-being programmes
- Career growth sessions
- Thousands of online courses through Udemy
- A variety of engaging office events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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