Technical Account Manager serving as a trusted advisor to optimize products and services for Flutter Brands. Collaborating with Brand partners and managing technical issues in a dynamic environment.
About the role
- Technical Account Manager serving strategic enterprise clients at Airwallex. Building trusted relationships and providing technical support for product adoption and integration.
Responsibilities
- Be the primary technical owner dedicated to a group of Airwallex strategic enterprise clients
- Deliver an elevated services and technical support experience to your client portfolios
- Build trusted relationships with your clients by becoming a subject matter expert on their business
- Work with account managers from the commercial team to explore optimization and upsell opportunities
- Be directly accountable for analyzing and improving their support experience and providing contextual insight regarding the client's experience with Airwallex products
- Serve as an escalation point to provide break-fix support and for ad-hoc technical questions from the clients
- Support the Quarterly Business Review (QBR) sessions held with the clients, especially on Airwallex product roadmap updates and technical support/performance metrics walkthroughs
Requirements
- Bachelor's degree in a STEM discipline, with strong academic achievements
- At least 5 years experience working in an engineering, technical support, or technical account manager role
- Comfortable managing multiple and changing priorities and meeting deadlines in an entrepreneurial environment
- Ability to approach customer and sales team requests in a proactive and consultative manner; listen and understand user requests and needs and effectively deliver
- Thorough understanding of the software development lifecycle and API architecture
- Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Short-term and long-term disability
- Basic life insurance
- Well-being benefits
- 20 paid days of vacation
- 12 paid days of company holidays
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