Technical Account Manager ensuring customer onboarding and satisfaction by resolving issues and collaborating on projects. Working with enterprise accounts in a hybrid role at Rockwell Automation.
About the role
- Technical Services Manager leading and growing technical services team in Calgary, AB. Overseeing projects and managing high-performing electrical teams in a fast-paced environment.
Responsibilities
- Provide strategic leadership to the Alberta Technical Services team and support staff to ensure the consistent delivery of high-quality services to Shermco clients
- Foster an inclusive, positive, and respectful workplace culture, maintaining an open-door environment that encourages constructive communication and the proactive resolution of concerns
- Oversee and coordinate multiple technical projects, maintaining regular engagement with project managers to ensure schedules, resources, and deliverables remain on track
- Support management in the execution of technical projects, specialized studies, and the development of internal standards and best practices
- Optimize the utilization of departmental resources including personnel and equipment to deliver client services safely, timely, and cost-effectively
- Provide guidance to technical staff in resolving complex technical challenges, project management issues, and safety considerations
- Support sales and marketing initiatives through client engagement, proposal and quotation development, and identification of new business opportunities.
- Serve as a technical resource for clients by addressing inquiries and providing subject-matter expertise.
Requirements
- Diploma in Electrical Engineering Technology or a Bachelor’s Degree in Electrical Engineering from a recognized post-secondary institution
- Professional designation as an Applied Science Technologist (A.Sc.T.) or Professional Engineer (P.Eng.)
- Demonstrated experience in industrial and utility electrical maintenance and commissioning, with a proven track record of leading and managing technical teams
- Valid driver’s license with a clean driving record and the ability to maintain driving eligibility
- Strong analytical and technical capabilities, combined with the ability to effectively engage and lead technical personnel
- Strong communication skills with a demonstrated ability to build and maintain positive client relationships
- Willingness and ability to travel, including overnight travel, as required to support field operations and project execution.
Benefits
- Competitive base salary
- Annual performance bonus eligibility
- Company vehicle or vehicle allowance
- Comprehensive health and dental benefits
- Retirement savings plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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