About the role

  • Private Client Relationship Manager responsible for managing high net worth personal lines insurance accounts. Ensuring client satisfaction and identifying cross-selling and up-selling opportunities within the brokerage.

Responsibilities

  • Serve as the primary point of contact for a designated book of personal lines clients, with emphasis on high-net-worth individuals.
  • Develop and maintain strong client relationships through proactive communication and exceptional service.
  • Assess client insurance needs, recommend appropriate coverage, and provide tailored solutions for auto, home, umbrella, and other personal lines products.
  • Prepare and present insurance proposals, quotes, and renewals to clients.
  • Process new business, renewals, endorsements, and policy changes accurately and efficiently.
  • Collaborate with underwriters and carriers to negotiate favorable terms and resolve complex client issues.
  • Handle client inquiries, claims assistance, and billing questions in a timely and professional manner.
  • Identify opportunities to cross-sell and up-sell additional insurance products to existing clients.
  • Maintain accurate and organized client records within the agency management system.
  • Stay informed of industry trends, market changes, and carrier product offerings.
  • Participate in continuing education and professional development activities.

Requirements

  • Bachelor's degree in Business, Finance, or a related field preferred.
  • Active Property & Casualty (P&C) insurance license required.
  • Minimum of 5 years of experience as a Private Client Account Manager or similar role within a personal lines insurance environment.
  • Industry specific designations preferred - CAPI, CPRIA, CIC or similar.
  • Proven track record of building and maintaining strong client relationships.
  • Extensive knowledge of Private Client underwriting, coverage and procedures.
  • Excellent written and verbal communication skills.
  • Proficiency in agency management systems (e.g., Applied Epic, AMS360) and Microsoft Office Suite.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Customer-centric approach with a commitment to providing exceptional service.
  • Ability to prioritize tasks, manage multiple accounts, and meet deadlines.

Benefits

  • Health insurance
  • 401(k)
  • Paid time off
  • Professional development opportunities

Job title

Private Client Relationship Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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