Hybrid Customer Service & Technical Support Representative providing support for Itamar Medical products through calls and emails. Collaborating with team to resolve customer inquiries and enhancing product knowledge.
About the role
- Customer Service Representative providing support for medical billing inquiries. Focused on exemplary service and resolving bill-related issues through communication with medical providers.
Responsibilities
- Communicate with medical providers primarily via telephone and email to obtain needed information and resolve bill-specific issues
- Provide world-class customer service by responding to and answering questions quickly and professionally
- Demonstrate an intimate knowledge of clients’ needs, empathy for customers’ situations, and knowledge of appropriate language
- Serve as a role model to internal, client, partner, and vendor representatives by following guidelines to ensure stellar service is provided with each call
Requirements
- Minimum of 3 years of experience in customer service
- Call Center experience a plus
- Previous experience with group health is preferred
- Optimistic, energetic, and possessing a positive attitude are a few words that others might use to describe you
- You are patient and genuinely enjoy working with people. You see every customer interaction as a chance to "wow" someone or brighten their day, whether it is a customer or a member of the team
- You have a natural inclination to dig into a situation, leaving no stone unturned in order to solve a problem
- You have the ability to keep calm in pressing situations while practicing empathy and utilizing your superior listening skills while not taking criticism personally
- Strongly detail-oriented - you are meticulous and pay close attention to information that others may miss
- The ability to use a computer to research and communicate information effectively
- Ability to work 40 hours per week, Monday-Friday 9:30AM-6:00PM (Hours may change slightly based on business needs)
- The ability to use a computer and its associated accessories in an upright position
- The ability to work in an office setting 5 days a week during the 90-day training period
Benefits
- Hourly Rate: $18.00-$21.00
- Competitive benefits package, including health insurance, 401k with company match, paid time off, paid holidays, and more.
- Beer, soft drinks, and food on Thursday afternoons
- A relaxed, yet upbeat, work environment, with jeans professional attire
- Unlimited Coffee!
- Optional hybrid schedule after mandatory 90-day onsite training, with expectation to work 2 days per week in office.
- Rising was named a Top Workplace in the healthcare industry for 2023! Check out our profile here: Rising Medical Solutions, Inc Profile (topworkplaces.com)
- We're on YouTube! Check out our culture at: http://www.youtube.com/user/RisingMedical
- Want to see more? Check out our:
- Facebook: https://www.facebook.com/RisingMedicalSolutions
- LinkedIn: http://www.linkedin.com/company/rising-medical-sol...
- Glassdoor: http://www.glassdoor.com/Overview/Working-at-Rising-Medical-Solutions-EI_IE322608.11,35.htm
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