Hybrid Head of EMS Account Management

at RightSite Health

• Job title: Head of EMS Account Management
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, San Antonio, United States

About the role

• Head of EMS Account Management leading a national team for RightSite Health. Focused on coaching and development of EMS account teams while ensuring operational success.

Responsibilities

• Lead, coach, and develop a team of EMS Account Managers, modeled after a pharma‑manager structure, or similar
• Establish clear, measurable goals for each EMS agency and EMS Account Manager team member, with weekly and monthly performance reviews
• Own the execution of the RightSite change‑management framework across EMS implementations and ongoing operations
• Ensure every EMS agency has a clear adoption plan and works closely with RightSite to execute it successfully.
• Work closely with EMS agencies as they navigate workflow and cultural change, bringing deep curiosity and strong problem‑solving instincts
• Rapidly experiment with new tactics in the field, scale winning approaches across all agencies, and quickly sunset experiments that do not work
• Ensure consistent adoption of best practices and execution standards across the entire AM team
• Partner internally with EMS Sales, Care Team, and Marketing teams to ensure EMS partners achieve target call‑volume, referral appropriateness, and RightSite activation performance
• Ensure RightSite’s Brand Promise is delivered by building strong, trust‑based EMS relationships, modeling the relational field strategies that have long defined high‑performing hunter/farmer strategic sales teams
• Drive action, continuity, and accountability across all EMS agency engagements, ensuring each agency moves through implementation and adoption milestones on schedule
• Maintain a strong operational rhythm, including structured field visits, agency reviews, and performance dashboards

Requirements

• Experience managing field‑based account or sales teams, ideally in pharma, medical devices, or healthcare software or services
• Ability to drive awareness, readiness, adoption, and sustained behavior change across agency initiatives using a consistent approach
• High degree of intellectual curiosity, especially about EMS operations, 911 workflows, and frontline change dynamics
• Willingness and inventiveness for continual experimentation
• Strong action orientation with a bias toward rapid testing, iteration, and improvement
• Ability to synthesize field learnings and convert them into standard operating processes adopted across all teams
• Excellent relationship‑building skills with external partners and internal stakeholders
• Comfort working in fast‑paced, high‑growth startup environments
• High personal drive, motivation for success, and demonstrated history of achieving ambitious targets

Benefits

• We hire extraordinary employees who thrive in an environment based on our 6 Guiding Values. Benefits of working with us include:
• The opportunity to help build an Account Management team from the ground up
• Competitive compensation
• Market-competitive healthcare coverage, including medical, dental, vision, life, and disability
• The opportunity to work alongside talented and professional colleagues with the ability to grow
• The opportunity to work with a company rooted in its Values
• OUR GUIDING VALUESAt RightSite Health, we do more than profess our values. We practice them through an agreed-upon and shared set of behaviors that make up our DNA. We are clear about what is important to us, and we take care that our intentions, words, thoughts, and behaviors align with those values.
• **Teamwork**: We have the courage to ask for help and fearlessly share information with team members. We are driven to help each other and share in the wins and losses.
• **Integrity**: We are respectful, genuine, and openly hear and speak the truth. We are confident in our own abilities, but we think of others first.
• **Customer Focus**: We deliver value and treat our customers with the same care, compassion, and empathy we would expect ourselves. We are committed to improving the lives of our customers, their customers, and each other.
• **Tenacity**: We recognize ambiguity and discomfort are part of success, and approach change with positivity. We accept adversity, overcome obstacles, and never give up.
• **Ownership**: We take personal accountability for our actions and results and focus on solving the problem instead of assigning blame. We are free to place bets and embrace failure for its feedback and experiences.
• **Critical Thinking**: We start with why, listen carefully and investigate thoroughly before drawing conclusions. We think slow, not fast, in search of elegant and simple solutions.