Infrastructure Analyst ensuring network stability across retail and distribution centers. Supporting Telecom operations and collaborating with various business units to enhance infrastructure.
Responsibilities
Sustentar a operação de infraestrutura de Redes & Telecom em Lojas (~430 unidades), Call Center, Centros de Distribuição, Matriz e escritórios remotos;
Monitorar disponibilidade e estabilidade dos serviços de rede e Telecom, atuando em incidentes e propondo melhorias;
Apoiar na execução de projetos de infraestrutura provenientes de outras áreas de negócio;
Realizar configurações, manutenção e troubleshooting em equipamentos de rede (Switches, Roteadores, Firewalls, Access points);
Participar de iniciativas de melhoria contínua em processos de suporte e infraestrutura;
Documentar procedimentos técnicos e manter inventário atualizado de ativos de rede e telecom;
Colaborar em War Rooms durante incidentes críticos, apoiando especialistas e coordenadores;
Manter comunicação clara com outras áreas da empresa para alinhamento técnico.
Requirements
Formação superior em Tecnologia da Informação, Engenharia da Computação ou áreas correlatas;
Experiência prática em administração de redes e telecom (mínimo 3 anos);
Conhecimento em protocolos de rede (TCP/IP, DNS, DHCP, VPN);
Familiaridade com ferramentas de monitoramento e observabilidade (ex.: Grafana, Zabbix, Datadog);
Noções de ITIL e boas práticas de suporte técnico;
Experiência prévia em ambientes complexos e de alta demanda é desejável.
Conhecimentos específicos em:
Telefonia IP (configuração, suporte e troubleshooting);
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