Hybrid Products and Services Analyst

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About the role

  • Business Analyst translating business needs into actionable requirements for Vodafone's connectivity solutions. Collaborating with stakeholders to drive data-informed decision-making and optimize business processes.

Responsibilities

  • Elicit, analyse, and document business and functional requirements
  • Work closely with stakeholders
  • Produce clear and structured functional documentation (e.g., business requirements, functional specifications, user stories)
  • Maintain and manage requirements using Jira and Confluence, ensuring traceability and clarity
  • Support agile delivery teams by refining backlog items, clarifying scope, and supporting sprint planning
  • Contribute to data-driven decision-making using reporting and analytics tools
  • Contribution to improvements in operational efficiency, customer experience, or time-to-market
  • Quality, accuracy, and completeness of business and functional requirements
  • Reduction in rework or clarification requests due to unclear requirements

Requirements

  • Bachelor’s degree in business, Engineering, or a related field
  • Strong team spirit and collaborative approach
  • Hands-on experience with Confluence and Jira
  • Practical knowledge of Agile/Scrum methodologies
  • Ability to understand and use Jira, Excel, Power BI or Looker for reporting, analysis, and performance tracking
  • Minimum 3 years of professional experience as a Business Analyst
  • Telco experience or similar
  • Fluency in English and Portuguese.

Benefits

  • Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders
  • Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products
  • Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors
  • Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products
  • Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing and Skillsoft)
  • Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles

Job title

Products and Services Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

HybridPortugal

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