Senior Analyst responsible for monitoring risk policies and processes in Credit Risk Analytics at Citi. Collaborating with senior management and stakeholders for strategy implementation.
About the role
- Healthcare Collections Specialist at Revenue Enterprises resolving unpaid healthcare accounts. Collaborating with patients to manage their bills through customer service and compliance with regulations.
Responsibilities
- Providing outstanding customer service and resolving unpaid healthcare accounts through both outbound and inbound calls
- Helping patients and their families to understand their bill, answering questions about their debt
- Collaborating with patients to come up with an affordable plan to resolve their outstanding balance via payment plans and settlements
- Accepting and processing credit card and ACH checks payments by phone
- Accurately and quickly documenting all work efforts
- Adhering to all Federal and State laws and regulations
Requirements
- Must be Colorado, Wyoming, or Montana resident
- 2+ years professional experience with demonstrated history of retention
- Prior Collections experience handling delinquent accounts
- Experience in customer service and/or healthcare preferred
- Authorization to work in the US
- High school diploma or GED
- Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel)
- Bilingual English/Spanish skills is a plus!
Benefits
- Full benefits
- Competitive pay and incentive program
- Work from home opportunity with modified in-office options
- Family-owned business with a culture of appreciation
- Paid training for 3 weeks
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