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About the role
- Senior Digital Customer Success Manager overseeing strategic customer accounts at Revenera. Focused on enhancing digital engagement and ensuring customer success through effective strategies and mentoring.
Responsibilities
- Deliver a best in class, scalable, and self-service led customer experience, enabling customers to achieve outcomes efficiently and independently with Revenera’s solutions.
- Coach and support Digital CSMs to operate effectively at scale.
- Drive consistency and excellence in digital engagement practices.
- Help shape and evolve Revenera’s scaled coverage model, ensuring the right balance of automation, self-service, and human touch.
- Influence how we design, measure, and evolve the digital customer journey.
- Act as a point of escalation and strategic partner for customers and internal stakeholders.
- Own a strategic portfolio of customers, managed through digital engagement models, ensuring adoption, value realization, and retention.
- Serve as an escalation point for complex customer situations and high impact engagements.
- Partner with customers to align Revenera solutions to business outcomes, translating technical value into executive level insights.
- Define, track, and report on KPIs related to adoption, engagement, retention, expansion, and digital program effectiveness.
Requirements
- 4+ years of experience in Strategic Customer Success, Account Management, or a related customer facing role, ideally within a SaaS or technology company.
- Demonstrated success managing customers at scale using digital, automated, or programmatic engagement models.
- Strong analytical skills with experience using customer health, usage data, and KPIs to drive outcomes.
- Proven ability to lead cross functional initiatives and influence stakeholders at multiple levels.
- Solid understanding of how enterprise software is sold, adopted, renewed, and expanded.
- Experience or familiarity with software monetization, entitlement management, usage analytics, SaaS, or hybrid software models is highly desirable.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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