About the role

Customer Success Specialist ensuring smooth customer journey and maximizing value from services. Collaborating with teams to drive customer success with Honeywell's product suite.

Responsibilities

Support customer relationships to retain revenue and to grow the monthly recurring revenue.
Be involved in the entire customer lifecycle from pre-sales, on-boarding, and through the duration of the subscription period. This includes building, maintaining and presenting customer centric support/usage scorecards and reports.
Help drive product adoption with the customer and ensure quick time to value.
Develop a deep understanding of the product and communicate with customers about the most relevant features/functionality for their specific business needs.
Monitor accounts and tracks usage to minimize churn and work proactively to eliminate any risk while driving adoption.
Work in a team centered environment to develop and constantly improve processes to engage customers and provide recurring value.

1-2 years of account management experience within a success software-oriented business.
Experience in managing customers’ expectations both large and small and knowing how and why to manage each differently.
Proven track record of being proactive, success oriented, analytics focused and predictive
Demonstrate true passion for customers and their success
Demonstrate organizational and project management skills
Exemplary written and verbal communication skills
Demonstrate facilitation and decision-making skills
Strong listening and coordination skills to understand the customer’s concern and able to work along internal and external technical teams to successfully resolve them
Possess the ability to find solutions for customers that match the technology offerings within the business.
Drive customer success while embedding in with the Honeywell field teams to build a cohesive and collaborative working engagement.
A desire to work within a high performing, self-directed team
Customer facing engagement skills and ability to manage relationships with decision-makers
Strong and proven experience building and managing customer relationships
Demonstrated experience in multiple vertical markets
Comfort with ambiguity and a bias to work with a team to “fill the organizational gaps” when they occur
Ability to travel
5+ years’ experience in a customer facing role; preferably at a SaaS company.

State-of-the-art office with parking, chill-out areas, bicycle stands, showers and probably the best coffee in town
Fruits bowls and sports activities to support your health and well-being
Daily paid break - 30 mins and flexible working hours
Hybrid work arrangement (3&2) to support your work-life balance
Competitive Salary regularly increased based on your performance
Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)
Generali Insurance (Accident Insurance)
Referrals bonuses for all open jobs and recognition programs
Comprehensive induction, ongoing training and development to set you up for success
In-house and external learning platforms supporting development opportunities
Work experience opportunities to help you grow your career with us
Global employee networks to help you connect and grow
Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
Frequent Employee Engagement activities supporting inclusive and diverse work environment
Contribution to social benefits like x-mas benefit, holiday, engagement events from company social fund.