CX Supervisor leading team to improve customer support quality and compliance for Coinbase in Cyprus. Engaging with various stakeholders to ensure regulatory adherence in customer communications.
About the role
- Senior Customer Success Manager leading client onboarding and sustainability strategy in a hybrid role. Focus on real estate in France and Europe, requiring strong client engagement and project management skills.
Responsibilities
- Lead onboarding and solution architecture
- End-to-end project management: full oversight of the build phase (platform and data connectors) and client onboarding
- Configuration consulting: configure the platform according to the client's specific processes
- Sustainability expertise: reconcile financial objectives with the sustainability requirements of buildings
- Engage and influence senior stakeholders during Platform Reviews and Business Reviews
- Advise on the evolution of internal processes to ensure insights translate into concrete actions
- Responsible for the health of your account portfolio
- Drive retention and proactively identify growth levers
- Mentor junior CSMs and take ownership of internal workstreams
Requirements
- Minimum 3 years' experience as a CSM in a B2B SaaS environment
- Experience managing High-Touch accounts
- Rigorous tracking of deployment milestones for multiple clients in parallel
- Strong ability to propose improvements to our internal processes
- Ability to navigate complex organizations and drive a long-term strategic vision
- Proficiency with CRM tools
- Interest in AI initiatives
- Comfortable working with large datasets
- Fluent in French and English (written and spoken)
Benefits
- Permanent contract (CDI)
- Up to 3 days per week remote work
- Internal training
- Health insurance (Alan)
- €10 per working day in Swile meal vouchers (55% employer contribution)
- International environment
- Access to Speex (language learning platform)
- Wellpass (formerly Gymlib)
- Ekie (legal assistance)
- Dynamic and passionate ecosystem where everyone's initiatives are valued
- Large office with terrace in the heart of Paris (11th arrondissement)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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