Analista de Customer Success ensuring satisfaction and relationship management for clients at Avantia. Supporting onboarding, monitoring performance, and addressing issues promptly.
About the role
- Customer Success Manager at NavVis acting as trusted advisor for B2B clients, overseeing onboarding and adoption of innovative products.
Responsibilities
- Act as the trusted advisor for key accounts, building and maintaining strong relationships
- Conduct regular high-touch customer activities, to deepen engagement and ensure satisfaction
- Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts
- Oversee the onboarding process, ensuring smooth early adoption
- Serve as the primary escalation point for customer issues, coordinating with teams to resolve them effectively
- Track and report on key account health metrics, and lead initiatives to address risks or drive improvements
- Communicating effectively at all levels of the organization, keeping stakeholders informed
Requirements
- A Bachelors or Masters degree in Geosystems, Engineering or Computer Science
- 3+ years of experience in B2B customer success, account management, or consulting
- Proven track record of building trusted relationships with B2B clients and delivering measurable business value
- Familiarity with the technology, geospatial, or AEC industries
- Exceptional organizational, interpersonal, and communication skills
- Willingness to travel to build deeper relationships and address customers' technical needs.
Benefits
- 15 days of vacation
- 11 public holidays
- Flexible working hours and a hybrid work setup
- A competitive compensation package that values the skills and experience you bring
- A competitive health/ vision/ dental insurance
- Up to $4500 USD employee referral bonus
- 401k matching up to 4%
- 5 days of paid sick leave
- Paid Parental Leave.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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