Customer Success Specialist ensuring smooth customer journey and maximizing value from services. Collaborating with teams to drive customer success with Honeywell's product suite.
About the role
- Strategic Customer Success Manager driving success for top companies utilizing Cloudera's data solutions. Engaging closely with stakeholders to ensure product adoption and customer satisfaction.
Responsibilities
- Exemplify strong customer facing skills and stakeholder management
- Take ownership for the customer’s product adoption of Cloudera products and Success Plan
- Have experience operating on-site with large enterprise customers
- Liaise and facilitate with key internal and external stakeholders
- Have clear and concise communication skills
- Take an Ownership mentality over your customers and work
- Be comfortable with program, project management
- Demonstrate best practices and ability in managing stakeholder escalations to mutually agreeable outcomes
- Develop & leverage reports, dashboards, and data to summarise customer engagements and statuses, both to internal audiences as well as back to your customers.
- Analyse customer activity and data across the Cloudera organisation, including from Sales, Support, Professional Services, & Training to identify trends, gaps, or issues from and communicating/actioning those to stakeholders (internal and external).
Requirements
- Fluent English and Bahasa Indonesia Language Skills, other languages a plus
- Experience with large scale data platforms
- Experience with software implementation and upgrade management
- Strong technology background either in a technical or business capacity
- Familiarity with project lifecycle management and the complexities around project delivery.
- Understanding of data management concepts
- Understanding of ITIL concepts
- Experience with an RDBMS (Oracle, MySQL, Teradata, etc)
- Understanding of networking concepts
- Industry vertical experience including FSI, Telecommunications, Manufacturing or Government a plus
- 5 or more years relevant experience.
- Degree level of education with high attainment or equivalent experience in a related field.
Benefits
- Generous PTO Policy
- Support work life balance with Unplugged Days
- Flexible WFH Policy
- Mental & Physical Wellness programs
- Phone and Internet Reimbursement program
- Access to Continued Career Development
- Comprehensive Benefits and Competitive Packages
- Paid Volunteer Time
- Employee Resource Groups
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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