Customer Success Specialist ensuring smooth customer journey and maximizing value from services. Collaborating with teams to drive customer success with Honeywell's product suite.
About the role
- Senior CRM Consultant leading both mid-market and enterprise-level HubSpot CRM solutions. Transforming complex requirements into scalable architecture and automating processes.
Responsibilities
- Lead discovery workshops; document requirements and secure solution blueprint sign-off.
- Support the sales team in scoping SOWs before deals are closed
- Define and document scalable multi-hub solution architecture plans; ensure they’re configured, approved, and delivered accurately
- Join weekly status calls, manage stakeholder expectations and handle scope changes
- Collaborate with Solution Architects to plan integration and migration processes, including data transformation and data mapping processes
- Develop comprehensive SIT/UAT test plans and delivery robust testing phases to ensure solution accuracy
- Collaborate with Project Managers to keep delivery on track, within budget, and on scope
- Coach Juniors on documentation, storytelling and best-practice configuration
- Work closely with HubSpot specialists to QC and test implementations against solution blueprints
- Translate complex business requirements into efficient and scalable CRM solutions for large/complex customer cases.
- Advise on solutions across the full customer lifecycle: lead generation, nurturing, sales enablement/RevOps, service and customer success
- Educate senior client stakeholders on CRM practices that support adoption within their business, drive automation efficiency, and maintain data quality
- Proactively drive expansion opportunities - spotting scope improvements alongside PM and Solution Architects. Document and present these recommendations in an optimistic and forward thinking way to clients
- Consistently tie delivered solution back to project objectives on go-live calls and in hyper-care periods.
- Support client adoption in training sessions and toward consulting team handover
- Stay current on HubSpot platform/CRM developments and industry best practices to advise clients on the latest solutions and integrate these into your design
- Coach 2–3 CRM consultants or HubSpot Specialists; set goals and provide regular, ego-free feedback
- Facilitate CRM retrospectives; turn team learnings into playbooks and reusable best practices
- Represent and live Avidly's Cultural values internally and externally
- Act as primary escalation point for CRM delivery risks and enterprise client issues. Solve issues directly and report learnings to management
- Publish a minimum of 2 best-practice CRM playbooks/thought leadership pieces per year; run peer-led sharing sessions
- Facilitate team learning initiatives and unblock delivery challenges through structured collaboration
- Represent CRM onboarding in cross team projects - collaborating with Consulting and Web & App teams
- Turn at-risk workstreams into delivery wins through proactive scoping and solutioning
- Use AI tools to enhance planning, QA, and documentation workflows
- Apply AI insights to improve onboarding timelines and depth of solution
- Champion adoption across the onboarding team; align usage to KPIs and individual growth goals. Demonstrate a hunger to learn more about AI tools and workflows
Requirements
- You have at least 5 years of hands-on experience with HubSpot and have experience with Sales, Marketing, Service and Operations Hub
- You have a solution-oriented, hands-on mentality when working with CRM systems and in particular with HubSpot
- You're motivated by solving complex RevOps challenges and confident working directly with senior stakeholders to document and redesign business processes
- You thrive to think about technically complex and demanding topics and deliver systematic, independent work to a high quality
- In addition to being a quick learner, you have the ability to see the big picture and use your own initiative.
- You are analytically inclined, and keen to ask questions to clarify your understanding
- Exceptional communication skills, fluent in English, (Norwegian, Swedish and German depending on location are a big plus).
- With the right attitude, a large portion of commitment and a will and drive to succeed - you will go far with us - Avidly is growing fast and the possibilities to prosper in your career are endless.
Benefits
- Generous vacation package based on your Location
- Apple Work Equipment
- Fully flexible working models in regards to hours & location
- Free Mental Health Care classes & 1:1s
- Support for workation models - work whilst you travel.
- Regular team events and get togethers.
- Dedicated team travel budgets.
- Clear career paths and development plans
- JobBike
- Regular trainings on & offsite
- Company pension scheme allowance based on your location
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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