Customer Service & Back - Office support for sustainable fashion startup in Vienna. Involvement in B2C processes, customer inquiries, and online shop maintenance.
About the role
- Healthcare Customer Service Representative providing billing and insurance support to customers via phone and written communication. Delivering exceptional customer experiences with a focus on payment options.
Responsibilities
- Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity.
- Handles customer inquiries through inbound and outbound calls as well as written communication.
- This position exists to effectively manage inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments.
- Customer Service Representatives will work in a company office or home office environment.
- They will operate with minimal management guidance to exceed Key Performance Indicators (number of calls handled/hr., successful payment resolution, and call quality).
- This role is expected to follow company and client policies, procedures, and applicable laws.
Requirements
- Prior work experience on the phones in a call center and healthcare customer service setting is preferred.
- Familiarity with Artiva and Cerner Soarian application is preferred. EPIC is a plus.
- Working knowledge of medical billing and coding is preferred, certifications welcome (i.e. AAPC Ahima, EPIC, eCN, Artiva, Cerner, FACS).
- Prior work experience in a medical office and/or general understanding of health insurance is preferred.
- Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette and provided electronic tools.
- Able to navigate multiple computer applications and databases.
- Moderate to advanced computer keyboard typing and navigation skill.
- Able to communicate on the phone and navigate multiple computer systems simultaneously.
- Able to overcome patient objections and obstacles to negotiate payment successfully.
- Reliable and responsible. Arrives on time and uses time productively and efficiently.
- Manages self effectively in a work from home environment, remaining focused on work and delivering required outcomes.
- Possesses and demonstrates professional judgement and operates with client business acumen.
- Understands sensitive personal information (SPI) and sensitive consumer information (i.e., Protected Health Information (PHI)) and maintains confidentiality of this information.
- Able to use tools provided to compute basic math calculations using addition, subtraction, multiplication, division, and percentages.
- Self-motivation and committed to career success.
- High School Diploma or equivalent (i.e., GED) required.
- Prior supervisory experience is welcome in this growing company.
Benefits
- Paid Medical insurance includes personalized assistance to select from any qualified options in the marketplace.
- Additional options for Dental/Vision, paid short-term disability and life insurance benefits.
- Generous PTO (3 weeks per year) plus holiday pay and make-up time benefits begin within month three of employment.
- 401K Company shares profits through an annual discretionary bonus which employees can deposit into either their personal account or into their 401k.
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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