Customer Support Website Support Specialist delivering veterinary diagnostic support and technical troubleshooting via phone, email, and ticketing system. Collaborating with internal technical teams and ensuring customer satisfaction through effective communication.
About the role
- Customer Support Specialist at Nokia providing technical resolutions for network faults and disruptions. Engaging in project-based services and collaborating on design and integration activities.
Responsibilities
- Utilize your product expertise, analytical skills, judgment and practical experiences to tackle complex problems.
- Provide solutions/workarounds to technical issues reported by our customers for multi-vendor OEM products within agreed SLAs.**This includes your participation in a 24x7 on-call schedule.
- Actively contribute and deliver on customer engineering projects, such as Network Migration, Network Audit, Change Management (upgrades) and Design Integration Acceptance.
- Collaborate efficiently with additional support levels and, when necessary, liaise with contracted third-party vendors as part of Care agreements or customer service projects.
- Foster continuous self-development and can train other team-members, specifically on Juniper products.
Requirements
- Demonstrated hands-on experience working with Juniper IP Routing, Switching & Security products.
- Possession of Juniper Certifications, such as JNCIA, JNCIS, JNCIS-Security and ideally JNCIP.
- A minimum of 5 years of hands-on technical experience configuring, implementing and troubleshooting networks, particular in service provider/enterprise networks.
- A customer-centric approach.
- Ability to effectively communicate to collaborate & seek advice in analysing and solving problems.
- Proficiency in analytical thinking, logical problem-solving, and a high level of motivation to continuously adapt knowledge and skills.
- It would be nice if you also had:
- Experience working with Cisco IP Routing, Switching and Security products.
- Possession of Cisco Certifications like CCNA, CCNP – Routing & Switching, Security.
- Familiarity with other products such as Fortinet, F5 and certification from other OEM’s.
- Hands-on experience following ITIL standards for Incident Management, Problem Management, and Preventive Maintenance.
- Excellent communication skills in English, both verbal and written.
- Flexibility and willingness to occasionally travel on short trips (less than 10% of the time).
Benefits
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
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