Customer Service Representative supporting after sales processes and managing customer inquiries in a hybrid working environment. Leading the team in the absence of the team leader.
About the role
- Licensing Specialists processing and evaluating licensing applications at Pearson VUE. Engaging with customers through various channels to provide accurate information and support.
Responsibilities
- Analyzes application information and documentation for licensure/certification to ensure compliance with business rules set forth by the regulatory agency
- Requires thorough knowledge of the business rules for a multitude of services and license types
- Manage all customer contacts within established procedures and performance standards
- First point of contact for candidate/producer information
- Provides accurate and thorough information to the customer base through both verbal and written communication
- Accurately track and document customer interactions pertaining to licensing applications/records
Requirements
- High school diploma or equivalent required
- 3 years of experience in a high-volume transaction processing environment
- 3 year of customer service experience
- Strong data entry experience
- Excellent communication skills - both oral and written
- Problem solving skills
- Interpersonal skills
- Organized and detail oriented
- Ability to work within a team
- Good multi-tasking and time management skills
- Ability to process a high volume of work within set timeframes
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