Customer Support Website Support Specialist delivering veterinary diagnostic support and technical troubleshooting via phone, email, and ticketing system. Collaborating with internal technical teams and ensuring customer satisfaction through effective communication.
About the role
- Licensing Specialists processing and evaluating licensing applications at Pearson VUE. Engaging with customers through various channels to provide accurate information and support.
Responsibilities
- Analyzes application information and documentation for licensure/certification to ensure compliance with business rules set forth by the regulatory agency
- Requires thorough knowledge of the business rules for a multitude of services and license types
- Manage all customer contacts within established procedures and performance standards
- First point of contact for candidate/producer information
- Provides accurate and thorough information to the customer base through both verbal and written communication
- Accurately track and document customer interactions pertaining to licensing applications/records
Requirements
- High school diploma or equivalent required
- 3 years of experience in a high-volume transaction processing environment
- 3 year of customer service experience
- Strong data entry experience
- Excellent communication skills - both oral and written
- Problem solving skills
- Interpersonal skills
- Organized and detail oriented
- Ability to work within a team
- Good multi-tasking and time management skills
- Ability to process a high volume of work within set timeframes
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