Healthcare Customer Service Representative providing billing and insurance support to customers via phone and written communication. Delivering exceptional customer experiences with a focus on payment options.
About the role
- Customer Service & Back-Office support for sustainable fashion startup in Vienna. Involvement in B2C processes, customer inquiries, and online shop maintenance.
Responsibilities
- Support the team in B2C customer service and back-office areas
- Take on tasks independently and contribute your own ideas
- Manage customer relationships and maintain the online shop
- Coordinate with partners and support marketing and sales activities
- Process customer tickets and returns in the B2C area
- Monitor and track orders in the backend
- Responsible for professional complaint management and service-oriented customer communication
- Communicate with fulfillment and print partners regarding B2C orders
- Point of contact for affiliate agencies
- Maintain the B2C shop and inventory management system (WAWI)
- Create B2C newsletters and settlements for design sales.
Requirements
- Initial experience in customer service, back-office, or e-commerce is an advantage
- Confident handling of online shop platforms and inventory management systems
- Structured and reliable working style with a high sense of responsibility
- Ability to work independently and strong organizational skills
- Strong communication skills and a service-oriented manner with customers and partners
- Comfortable working with numbers and data (e.g., for billing and inventory maintenance)
- Basic knowledge of newsletter marketing is an advantage
- Interest in and affinity for new technologies and using various software solutions (esp. AI)
- Very good German skills and good English skills, both written and spoken.
Benefits
- High level of creative freedom and the opportunity to take responsibility
- Dynamic and creative work environment in a sustainable startup with an international perspective
- Flexible home-office and remote work options
- Attractive benefits and modern working conditions
- Modern, authentic working atmosphere – professional yet relaxed.
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