Customer Service & Back - Office support for sustainable fashion startup in Vienna. Involvement in B2C processes, customer inquiries, and online shop maintenance.
IL
Onsite Customer Service Intake Specialist
Posted 4 hours ago
About the role
- Customer Service Intake Specialist handling inquiries for health care services at Independent Living Systems. Ensuring accurate information gathering and supporting member access to care while adhering to regulations.
Responsibilities
- Receive and respond to incoming member inquiries via phone, email, or in-person with professionalism and clarity
- Collect, verify, and accurately enter member demographic, insurance, and medical information into electronic health record systems
- Schedule appointments and coordinate with clinical staff to ensure timely member access to health care services
- Maintain confidentiality and comply with HIPAA and other relevant health care regulations when handling member data
- Identify and escalate complex member issues or concerns to appropriate health care team members for resolution
Requirements
- High school diploma or equivalent required
- Minimum of 1 year experience in customer service role, preferably within a health care or medical office environment
- Proficiency with electronic health record (EHR) systems and basic computer applications such as Microsoft Office
- Knowledge of member privacy laws and regulations, including HIPAA compliance
- Relevant experience may substitute for the educational requirement on a year-for-year basis
- Associate's degree in health administration or a related field preferred
- Familiarity with medical terminology and health insurance processes preferred
- Certification in medical office administration or customer service preferred
- Bilingual abilities, especially in Spanish or other commonly spoken languages in the service area preferred
- Demonstrated ability to handle high call volumes and multitask efficiently in a fast-paced environment
Benefits
- health insurance
- retirement plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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