Responsible for moderately complex transaction processing and reconciliation at Bank of America. Assisting in training and supporting clients with operational efficiency.
About the role
- Technical Support Engineer ensuring exceptional support for B2B customers in cloud infrastructure and financial operations. Assist Ocean & Elastigroup customers integrating with Flexera One platform for unified cost optimization.
Responsibilities
- Provide exceptional technical support to customers and partners via chat, email, phone, and screen shares.
- Respond with professional updates to customers via the support system within agreed Service Level Agreements (SLAs).
- Troubleshoot complex issues and provide timely resolution.
- Create, maintain, and publish articles for Flexera's Knowledge Base.
- Communicate effectively with Product Management and Engineering regarding defects and enhancement requests.
- Able to work hours that align with Flexera's global customer base (APAC, EMEA, North America).
Requirements
- Passionate customer orientation and dedication.
- Strong analytical and problem-solving skills.
- Possesses intellectual curiosity.
- Eagerness to learn new technologies/skills.
- Possess excellent communication and interpersonal skills.
- Excellent verbal, written, and listening communication skills in English.
- Experience with at least one Cloud provider (AWS, GCP, Azure).
- AWS Cloud Practitioner or Azure Fundamentals certifications preferred.
- Familiarity with Container technologies (Kubernetes) preferred.
- Bachelor’s degree in a technical area preferred (Engineering, Computer Science, IT, etc.).
Benefits
- Exceptional technical support to customers and partners via chat, email, phone, and screen shares.
- Collaboration with Product Management and Engineering regarding defects and enhancement requests.
- Opportunities for professional development and opportunities for positive change in a globally diverse team.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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